ServiceNow Connector for Jira (ServiceNow Integration)

by Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

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Key highlights of the appTwo-way Jira ServiceNow Integration. Sync Work Items in Jira with ServiceNow Incidents, RITMs, Customer Cases & more in real time

watch ServiceNow Connector for Jira (ServiceNow Integration) video

Implement any ServiceNow Jira integration use case

Why let no-code integration apps decide your Jira ServiceNow integration scope? Middlewares control everything for both sides, Exalate gives you full control over your environment. Have AI-assisted scripts sync anything

What can you sync between Jira and ServiceNow?

Map & sync incidents, problems, change requests, RITMs & default & custom fields between Jira and ServiceNow. Improve visibility of escalated tickets: as devs work on a fix, support/CS are updated on status in real time.

Secure & calable Jira ServiceNow connector

With Exalate there is no need to negotiate your Jira ServiceNow integration ownership (unlike IntegrationHub or other apps). Scale beyond Jira ServiceNow integration easily & securely, either internally or cross-company.

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📅 Book a demo | 🏁 Get Started | 🔒 Security & Trust Center

Real-time, bidirectional ServiceNow Jira integration (including Jira Service Management). Scripts ensure flexibility & AI Assist takes away the complexity✨

Popular Use Cases ⚡️

How to sync Incidents, CMDB, Change Requests, Problems & Custom Fields between Jira & ServiceNow
How to sync SLA Records & maintain State Updates from ServiceNow incidents to Jira work items (issues)
How to sync time-related information
How to sync SLA Records and maintain State Updates from ServiceNow Incident to Jira Issue

Visualize your sync data on the Dashboard 📊

Docs & Support

⚠️ Exalate requires separate installation & licensing on each side of the integration (e.g., Jira, Azure DevOps, ServiceNow, Freshdesk, Zendesk, Salesforce, etc.) so the total cost may vary based on the platforms involved.

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Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
License Agreement
This app is licensed under the Standard Agreement.

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

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Security program

This app is part of the Marketplace Bug Bounty program.

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Trust center

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Access the partner's trust center to review their security, compliance and privacy information for this app.

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Version information

Version 5.9.27•for Jira Cloud

Release date: Jul 24th 2025
Summary: Exalate for ServiceNow - Version 5.27.0
Details: See all Exalate Release History.
Access Trend Dashboard from the Exalate Console
Exalate administrators can now securely access a dedicated trend dashboard directly from the UI. This dashboard provides insights into synchronization activity over time, helping admins monitor and understand their node's performance. The link opens in a new tab and is available only to authorized users. More details here.
Payment model: Free
License type: Commercial - no charge