Exalate ServiceNow Connector for Jira

by Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

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Key highlights of the appTwo-way Jira ServiceNow Integration. Sync Work Items in Jira with ServiceNow Incidents, RITMs, Customer Cases & more in real time

watch Exalate ServiceNow Connector for Jira video

Implement any ServiceNow Jira integration use case

Why let no-code integration apps decide your Jira ServiceNow integration scope? Middlewares control everything for both sides, Exalate gives you full control over your environment. Have AI-assisted scripts sync anything

What can you sync between Jira and ServiceNow?

Map & sync incidents, problems, change requests, RITMs & custom fields in Jira ServiceNow integration. Improve visibility of escalated tickets: as devs work on a fix, support/CS are updated on status in real time.

Secure & scalable Jira ServiceNow connector

With Exalate, there's no need to negotiate Jira ServiceNow integration ownership (unlike other apps). Choose data residency. Scale your Jira ServiceNow integrations. Safely integrate with external partners.

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📅 Book a demo | 🏁 Get Started | 🔒 Security & Trust Center

Real-time, bidirectional ServiceNow Jira integration (including JSM). Scripts ensure flexibility & AI Assist takes away the complexity. ✨

📖 2.5K+ customers trust Exalate. Learn more in case studies with EBU, Atos, Vodafone, Maersk, etc.

Popular Use Cases ⚡️

How to sync Incidents, CMDB, Change Requests, Problems & Assignment Group between Jira & ServiceNow
How to sync SLA Records & maintain state <> status updates
How to sync time-related info
How to sync SLA Records & maintain State Updates from ServiceNow Incident to Jira item

Visualize your sync data on the Dashboard 📊

Docs & Support

⚠️ Exalate requires separate installation & licensing on each side of the integration (e.g., Jira, Azure DevOps, ServiceNow, Zendesk, Salesforce, etc.), so the total cost varies based on the platforms.

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App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

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Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Version information

Version 5.9.29•for Jira Cloud

Release date: Dec 11th 2025
Summary: Exalate for ServiceNow - Version 5.29.0
Details: Exalate is now compatible with ServiceNow Zurich. This release includes bug fixes for cleanup tools and invitation workflows, plus improvements to connection setup with 2-day invitation validity periods, connection name validation, and automated evaluation license generation. We've also added performance enhancements with user query caching.

See all Exalate Release History.
Payment model: Free
License type: Commercial - no charge