Exalate ServiceNow Integration for Jira (Two-way Sync)
Free app
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Key highlights of the appTwo-way ServiceNow Jira integration. Sync incidents, RITMs, change requests & custom fields between Jira & ServiceNow in real time
Any ServiceNow Jira Integration Use Case
No-code tools promise easy ServiceNow Jira integration, but limit what you can sync. Exalate gives you precise control over sync logic, not preset templates. Aida AI handles scripting. One console, no dual-sided setup.
What can you sync between Jira and ServiceNow?
Map and sync ServiceNow incidents, problems, change requests, RITMs, and custom fields with Jira. As devs work on a fix, support sees real-time status updates. Two-way issue sync that keeps both sides in the loop.
Test Safely and Fix Sync Issues with AI
Preview ServiceNow Jira sync behavior with Test Run without risking production data. Track changes with built-in versioning and roll back when needed. Aida AI explains errors in plain language and suggests fixes.
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Built for IT, support & engineering teams that need Jira & ServiceNow working together - even across organizational boundaries. 2.5K+ customers trust Exalate.
Some integration tools play it safe with templates. We don't. Aida AI turns "can you sync X?" into working scripts faster than you can say "assignment group mapping." 😏
Sync all 100+ fields between Jira & ServiceNow: incidents, problems, change requests, RITMs, custom fields, SLA records.
Price is based on items in sync. Each integration is billed separately, so you only pay for what you use.
Use cases
- Escalate ServiceNow incidents to Jira with full context
- Sync SLA records & maintain status updates across systems
- Map change requests & problems to Jira items in real time
- Keep support & engineering aligned with two-way field sync
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⚠️ Looking for the ServiceNow side of your Exalate Classic integration? Get started here.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.33•for Jira Cloud, Jira Cloud 3.0 - 8.5.14
- Release date
- Mar 27th 2026
- Summary
- Exalate for ServiceNow - Version 5.33.0
- Details
Released for New Exalate on March 26th, 2026
We’re introducing a new update for New Exalate, focused on expanding authentication options, improving troubleshooting operations, and strengthening overall platform stability.
New Features
- Added ability to update OAuth credentials for Jira Cloud systems in System Settings.
- New homepage for Exalate with improved navigation and resource access.
Improvements
- Added contextual disclaimer for trigger creation flow to guide users through configuration.
- Added Forge App installation status visibility for better monitoring.
- Improved connection configuration versioning.
- Improved default scripts for Jira to provide better out-of-the-box synchronization.
- Simplified registration/login flows.
- Added Work-log impersonation for Jira Cloud.
- Increased timeout for bulk connection requests to handle larger operations.
- General UI/UX improvements including typography, spacing, and visual consistency.
- Payment model
- Free
- License type
- Commercial - no charge