Exalate ServiceNow Integration for Jira (Two-way Sync)
Free app
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Key highlights of the appTwo-way ServiceNow Jira integration. Sync incidents, RITMs, change requests & custom fields between Jira & ServiceNow in real time
Any ServiceNow Jira Integration Use Case
No-code tools promise easy ServiceNow Jira integration, but limit what you can sync. Exalate gives you precise control over sync logic, not preset templates. Aida AI handles scripting. One console, no dual-sided setup.
What can you sync between Jira and ServiceNow?
Map and sync ServiceNow incidents, problems, change requests, RITMs, and custom fields with Jira. As devs work on a fix, support sees real-time status updates. Two-way issue sync that keeps both sides in the loop.
Test Safely and Fix Sync Issues with AI
Preview ServiceNow Jira sync behavior with Test Run without risking production data. Track changes with built-in versioning and roll back when needed. Aida AI explains errors in plain language and suggests fixes.
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Built for IT, support & engineering teams that need Jira & ServiceNow working together, even across company borders. 2.5K+ customers trust Exalate.
Some integration tools play it safe with templates. We don't. Aida AI turns "can you sync X?" into working scripts faster than you can say "assignment group mapping." 😏
Sync all 100+ fields between Jira & ServiceNow: incidents, problems, change requests, RITMs, custom fields, SLA records.
Price is based on items in sync. Each integration is billed separately, so you only pay for what you use.
Use cases
- Escalate ServiceNow incidents to Jira with full context
- Sync SLA records & maintain status updates across systems
- Map change requests & problems to Jira items in real time
- Keep support & engineering aligned with two-way field sync
Book a demo | Security & Trust Center | Compare Exalate | Build vs Buy | Review by Define Agile | NEW: Sync Panel 💫
⚠️ Looking for the ServiceNow side of your Exalate Classic integration? Get started here.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.36•for Jira Cloud
- Release date
- May 6th 2026
- Summary
- New Exalate - Version 3.6.0
- Details
Released for New Exalate on May 4th, 2026
Stability and UX improvements for the Aida onboarding assistant — smoother interactions between the chat panel and the setup wizard.
- Payment model
- Free
- License type
- Commercial - no charge