Exalate ServiceNow Integration for Jira (Two-way Sync)
Free app
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Key highlights of the appTwo-way Jira ServiceNow Integration. Sync Work Items in Jira with ServiceNow Incidents, RITMs, Customer Cases & more in real time
Implement any ServiceNow Jira integration use case
No-code tools promise easy Jira ServiceNow integration – but limit what you can sync. Exalate gives you precise control over sync logic, not preset templates. AI-assisted scripts handle any requirement
What can you sync between Jira and ServiceNow?
Map & sync incidents, problems, change requests, RITMs & custom fields in Jira ServiceNow integration. Improve visibility of escalated tickets: as devs work on a fix, support/CS are updated on status in real time.
Test Safely & Fix Issues Fast with AI Help
Preview sync behavior with Test Run without risking production data. Track changes with built-in versioning & roll back when needed. When issues occur, AI explains errors in plain language & suggests specific fixes.
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📅 Book a demo | 🔒 Security & Trust Center
Real-time, bidirectional ServiceNow Jira integration (including JSM). Scripts ensure flexibility & Aida AI takes away the complexity. ✨
📖 2.5K+ customers trust Exalate. Learn more in case studies with EBU, Atos, Vodafone, Maersk, etc.
Popular Use Cases
- How to sync Incidents, CMDB, Change Requests, Problems & Assignment Group between Jira & ServiceNow
- How to sync SLA Records & maintain state <> status updates
- How to sync time-related info
- How to sync SLA Records & maintain State Updates from ServiceNow Incident to Jira item
Docs & Support
- 🙋 Support portal
- 🎓 Documentation
- 📋 Compare Exalate
- 📖 Case Studies
- 🏗️ Build vs Buy
- 📹 Review by Define Agile
Pricing is based on items in sync – the number of issues, tickets, or work items being actively synchronized. Each integration is billed separately, so you only pay for what you use.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.31•for Jira Cloud
- Release date
- Feb 2nd 2026
- Summary
- Exalate for ServiceNow - Version 5.31.0
- Details
Released for ServiceNow on January 28th, 2026
The new Exalate experience is live and available to all users.
All the flexibility you expect from Exalate – now with unified management, Test Run, script versioning, and Aida for AI-assisted scripting and troubleshooting. Connect Jira, ServiceNow, Salesforce, Azure DevOps, Zendesk, and more – all managed from one place. Learn more here.Improvements
- XLT-7410 – Improved Cleanup & Support Tools functionality
See all Exalate Release History.
- XLT-7410 – Improved Cleanup & Support Tools functionality
- Payment model
- Free
- License type
- Commercial - no charge