ServiceNow Connector for Jira (ServiceNow Integration)

Name: ServiceNow Connector for Jira (ServiceNow Integration)
Rating: 4 (4 reviews)

by Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

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Key highlights of the appReal-time Jira ServiceNow integration. Sync issues in Jira and ServiceNow incidents & other entities automatically

watch ServiceNow Connector for Jira (ServiceNow Integration) video

Implement any ServiceNow Jira integration use case

Why let no-code integration apps decide your Jira ServiceNow integration scope? Middlewares control everything for both sides, Exalate gives you full control over your environment. Have AI-assisted scripts sync anything

What can you sync between Jira and ServiceNow?

Map & sync incidents, problems, change requests, RITMs & default & custom fields between Jira and ServiceNow. Improve visibility of escalated tickets: as devs work on a fix, support/CS are updated on status in real time.

Secure & scalable Jira ServiceNow connector

With Exalate there is no need to negotiate your Jira ServiceNow integration ownership (unlike IntegrationHub or other apps). Scale beyond Jira ServiceNow integration easily & securely, either internally or cross-company.

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More details

Real-time, bidirectional Servicenow Jira integration (including Jira Service Management).

Scripts ensure flexibility & AI Assist takes care of complexity✨

Create/update an issue in Jira, Exalate automatically updates the incident in ServiceNow & the other way around
How to sync Incidents, CMDB, Change Requests, Problems & Custom Fields between Jira and ServiceNow
How to sync SLA Records & maintain State Updates from ServiceNow incidents to Jira issue
How to sync time-related information between ServiceNow and Jira
How to sync SLA Records and maintain State Updates from ServiceNow Incident to Jira Issue

More use cases here 📚

You need to install Exalate on both sides.

👉 Install Exalate on ServiceNow.

👉Install Exalate on your Jira instance, go to Exalate for Jira listing.

🙋Have questions about Jira issue sync? Book a free call with an expert or check docs.

And even 🦾 ask Aida, your AI Sidekick!

📝Compare Exalate with other apps.

Resources

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Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
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Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Version information

Version 5.8.2•for Jira Cloud

Release date: Feb 9th 2024
Summary: Exalate for ServiceNow - Version 5.19.2
Details: See all Exalate Release History.

The version released on November 27th, 2024, includes bug fixes and improvements. It resolves issues with error messages after syncing, problems caused by removing Blobs from the remote side, and delays when ServiceNow took longer than 2 minutes to respond.

Improvements include cleaning up conversation history after changes, adding a link to Aida in the AI Assist disclaimer, extracting input fields in Exalate for better clarity, and enabling tracking of AI conversation IDs. Additionally, users can now opt out of the AI Assist feature.
Payment model: Paid via Vendor
License type: Commercial