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Snipe-IT for Jira (Asset Management, IT Assets, ITSM)

works with Jira Cloud

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Key highlights of the appA Jira integration for the asset management Snipe-IT. Enhance your ITSM and ITAM processes. Manage assets directly in issue fields

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Let JSM users select their assets from the portal

Connect Jira and the open source asset manager Snipe-IT.

Add the asset field to your JSM portal and let customers and JSM users select their Snipe-IT assets when creating an IT support ticket.

Manage asset details in the JSM agent view

Get more done faster without leaving Jira.

View and edit assets, licenses, accessories and consumables directly in the agent view.Have a direct link to the corresponding asset in your Snipe-IT instance.

See all assets checked out to a user at a glance

Improve and accelerate communication between agents and customers. Have an overview about all assets checked out to a user within Jira.

View all tickets linked to an asset via the asset search.

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About Snipe-IT for Jira

  • Display Snipe-IT standard and custom fields in the asset view of your Jira tickets
  • Show Snipe-IT assets, licenses, consumables, and accessories
  • Edit the status, the assignee and other Snipe-IT asset fields without leaving Jira
  • Get redirected to the Snipe-IT asset directly from the Jira ticket
  • See all Snipe-IT assets of the reporter in Jira

About codefortynine

  • Atlassian Platinum Marketplace Partner serving 19,000+ customers, 1+ million users, in 100+ countries.
  • SOC2 certified for enhanced security
  • Trusted by enterprise customers for its stability, reliability, and scalability
  • Dedicated support and responsive customer service
  • Atlassian Partner of the Year 2022

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Resources

  • Descriptor

    Get the descriptor file downloaded to your system

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

  • EULA

    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

  • Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

Security program

Integration permissions

  • Snipe-IT for Jira (Asset Management, IT Assets, ITSM) integrates with your Atlassian product

Version information

Version 1.1.10-ACfor Jira Cloud

Release date

Nov 2nd 2024

Summary

Sep 23 2024: Version 2 of Snipe-IT for Jira has been released for new customers

Details

  • Sep 23 2024: Version 2 of Snipe-IT for Jira has been released for new customers

  • Oct 18 2023: Checkin and checkout of Accessories is now available through the Asset Fields

  • Oct 13 2023: Seats of a license are now assignable through the Asset Fields

  • Sep 25 2023: The documentation is now fully referenced within the Snipe-IT pages and forms

  • Sep 22 2023: Asset view moved on Jira Issue Page into separate Context Menu

  • Jun 15 2023: Compatibility with Jira “dark theme”

  • Oct 14 2022: The sync is no longer running when Snipe-IT users cannot be fetched, as it might otherwise overwrite the assets with empty assignees

  • Feb 24 2022: Fix assets having an assignee with an empty email address in Snipe-IT to no longer show up as “unassigned” within the Jira Service Desk portal, so they are no longer available to be selected for other portal customers.

View the complete release notes in our documentation!

Payment model

Paid via Atlassian

License type

Commercial

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