Snipe-IT for Jira (Asset Management, JSM Assets, ITSM, ITAM)

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  codefortynine

  Hello Sarkis,

  We apologize that your experience didn’t meet your expectations.

  Unfortunately, we couldn’t locate any support ticket from you. We're sorry for any oversight.

  Could you kindly share more details so we can assist you better? You can reach us through our support portal.

  Best regards,

  Your codefortynine Team

Didn't use v1 of the app due to some limitations, but with the new v2 release I am impressed! They have provided the features which I had previously raised requests for, so I am looking forward to integrating this into my workflow further

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  codefortynine

  Hello Leigh,

  Thank you so much for sharing your experience with v2! It's great to hear that the new features align with your requests and are now a valuable part of your workflow.

  If you have more feedback or new feature ideas, we’d love to hear them. Happy integrating, and thanks for being part of our journey!

We started using the plugin a few weeks ago after a lengthy setup of Snipe IT, had an issue and were promptly supported - this even fixed another problem we had in Jira and didn't know the solution to. We are a relatively small company in the grand scheme of things, so the app is free for us (yay!) and it's great to connect hardware to issues now and quickly adapt asset notes and check the history of an asset. We finally arrived in the 21st century thanks to the plugin :D.

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  codefortynine

  Thank you very much for your kind words, Anja. We're thrilled to hear that Snipe-IT for Jira is saving you time and facilitating quick actions within Jira, eliminating the need to switch between tools. It's also fantastic to learn that our support team was able to assist you in resolving another issue.

  Please don't hesitate to reach out again if you have further questions or feedback.

Set this up with Snipe-IT and connected to our Jira Sandbox, works as expected, I really like it. Problem is the cost. We have over 5k users in Atlassian who only access Confluence docs or submit Service Management help tickets, but only have about 50 actual Jira SM Agents working tickets, so $11,000+ per year for a plugin for a small audience is very steep. Not sure if the price model is from the developer or Atlassian, but either way, it's cost-prohibitive and that makes me sad.

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  codefortynine

  Hello Nic,

  Sorry to hear that the cost outweighs the benefits for your organization.

  Pricing the app is indeed tricky for us. The Atlassian Marketplace dictates that all Jira users are counted towards the license size (Confluence users don't count at all), so any user that is using either JSW, JWM or JSM. We have many customers that only use JSM where our pricing is very low compared to JSM pricing. However, we can only influence the "per Jira user" price, no matter where those Jira users are coming from.

  One solution would be to use a separate Jira instance for your JSM needs. This would not only lower the cost for our app, but all apps that your organization would need when using JSM.

  If you have any remaining questions regarding the pricing of the app, please contact us to discuss further.