Switch to User + Delegating SU (Jira)

by JiBrok
for Jira Server 8.21.0 - 9.4.0, Jira Data Center 8.21.0 - 9.4.0 and more
90 installs
  • Supported
  • Jira Service Management
  • Jira Software

You can log in to Jira with a different user - Jira sudo. Admin can delegate this feature to other users

YouTube's thumbnail image for the video.

Take a look at Jira from another user.

In a couple of clicks, the administrator can go under another user and study the problem with his own eyes. This is extremely useful when providing support to users and development.

Delegating switch user

There is also an advanced functionality that allows you to give selected users the opportunity to log in under other users. You can delegate these rights personally or to the groups.

Audit log

Audit log any actions with SU permissions and logins as another users. Any use of SU is logged and you can always restore from the audit logs who, when and under what user logged into Jira.

More details

The plugin includes user switching functionality. The administrator can log in with any Jira user.

There is also functionality to provide access to user switching for other users (without administrator rights). The administrator can specify to whom and what access is granted. It indicates who and under whom can enter the system. Accesses are set through users and groups.

Delegate the login rights under the users of the JSM portal, users without groups.

All actions with rights and logins are recorded in Audit log.

Shortcut - 'xx'. Admin can disable modules

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


This app is not part of the Marketplace Bug Bounty program. Learn more



SU list of delegating permissions.