Custom Charts for Jira -Reports, Dashboards, Graphs & Tables

Have been working with Custom Charts for a good few years & several different companies now. I have seen the app go from strength to strength & ACTUALLY SOLVE a major issue within native functionality. While Jira is strong at searching data with all the custom fields etc. presenting that information back in a useful manner is a different matter. It is also not easy to get that information out of Jira in a useable format for execs etc. Custom charts helps solve these exact issues. We have always introduced the apps with a few teams first and it spreads soo quickly without any further intervention as more and more teams want to solve the same issue. With a simple UI it also means the teams can pretty much train themselves which saves me as the admin getting bogged down and running specific training sessions on it. I do think certain chart types are missing though. It would be nice to see more software specific chart types like burndowns etc. While I know other apps do these it does mean we have to double up on reporting apps. I would also like to see a map chart type, so we could understand the breakdown of data on a world map. I'd also like to see heat maps so we could understand how often terms are also popping up.

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  Tempo Software

  Hi Dan,

  Thank you for sharing your detailed review. We are delighted to hear about your positive experiences with Custom Charts over the years. It’s fantastic to know that Custom Charts’ user-friendly interface has enabled your teams to quickly grasp its functionalities, reducing the need for extensive admin-led training sessions!

  Your feedback regarding additional chart types is much appreciated. We understand the importance of catering to various reporting needs, and burndowns are something we are actively working toward - please stay tuned for some good news! Heatmaps are also currently on our public roadmap. At Tempo, we are committed to continuous improvement, and your feedback serves as valuable input as we explore ways to further enhance Custom Charts’ capabilities.

  Thank you again for your thoughtful review and your continued support. If you have any more ideas or suggestions, please don’t hesitate to share them with us.

  Best regards,
  Courtney Pool
  Sr. Product Manager

I didn't expect to really like this app that has enabled some functionality that other apps don't. But it's quite a powerful app and I have begun to learn the optimal ways to set it up, it did take some time to work it out. The support team has gone well and beyond to assist me in very short order. They are super, that's what I can say. Thiago - big thank you.

Very good app

Excellent support. Found a bug, fixed it overnight after a quick screenshare and troubleshooting found the problem. Very useable and easy to set up!

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  Tempo Software

  Glad we could fix that small bug for you Hans 🙂

  We are continuing to make Custom Charts even easier to use, so if there's anything else you'd like to see added please let us know through our support portal.

  Thanks again,

  Tom - Old Street Support Team

While the app has room for improvement, it still surpasses the native alternatives. The client support and developers have always been responsive and helpful. It makes me confident that the app will incorporate feedback and suggestions in future versions.

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  Tempo Software

  Hello, Andrea!

  Thank you for sharing your opinion with us!

  We are glad your experience with our support team has been great. We strive to provide world-class customer support, and we are happy we could achieve that with you.

  We appreciate your trust in our app. We are committed to continuous improvement and would like to invite you to share any further suggestions or thoughts by reaching out via our Support Portal. We’re here to listen and improve!

  Kind regards,
  Aliosha Romero
  Team Lead, Structure/Custom Charts Customer Support