Integrate BMC Remedy with Jira Software, Jira Service Desk, Jira Core, and any other tool in your value stream
Integrate Tools
ConnectALL allows you to connect Atlassian apps with ANY tool in your value stream. You can also visualize your whole integration landscape, so you can track the end-to-end activities that flow through the value stream.
Orchestrate & Govern
ConnectALL orchestrates multiple automated workflows between the tools in your software delivery value stream. It also enables you to incorporate governance throughout the value stream.
Track Metrics
ConnectALL allows you to capture lean metrics such as cycle time, lead time, MTTR and more, helping identify roadblocks, bottlenecks and dependencies to improve software delivery.
More details
ConnectALL’s Value Stream integration Platform lets you integrate BMC Remedy with third-party DevOps tools so IT service management capabilities are available to all DevOps systems. When Atlassian tools are integrated with BMC Remedy, all information related to customer issues flows bi-directionally between the customer service and development teams.
ConnectALL’s integration platform is part of the ConnectALL Value Stream Management Solution, which also includes Value Stream Insights, a customizable, real-time analytics solution that enables you to utilize data from across your entire value stream to make informed decisions.
Artifacts: Defects, Incidents, and Customer support tickets.
Use case
BMC Remedy integration with Jira Software: The BMC Remedy agent creates a new ticket. ConnectALL replicates the issue as a bug/custom issue type in Jira. The developer resolves the bug and all the updates automatically flow back to BMC Remedy and the customer is updated.
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Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's vendor.
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