Microsoft Teams for Jira & JSM - Smart Connect

by yasoon - Microsoft 365 for JiraPlatinum Marketplace Partner
for Jira Cloud, Jira Server 10.0.0 - 10.0.1, Jira Data Center 10.0.0 - 10.0.1 and more
998 installs
  • Supported
  • Jira Service Management
  • Jira

Bring your Microsoft Teams conversations and chats to your Jira issues and vice versa. Use Teams for your Jira Service Management

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Conversational ticketing with Microsoft Teams

Let customers create support tickets from Microsoft Teams. Support teams see the requests right in Jira Service Management and can chat with the user within the Jira issue, based on MS Teams chat. An alternative to Halp.

Chat with your team in Jira

Start one or more chats or channel conversations via Microsoft Teams, see all chats in the issue. All replies instantly appear in both Teams and Jira. Everyone can stay in their preferred tool.

Add Jira boards to Microsoft Teams

Work with your Jira boards in a Microsoft Teams tab and give non-Jira users access to Jira boards. Even non-Jira users can actively work with the Jira board in Microsoft Teams.

More details

This app is also part of Microsoft 365 for Jira

Microsoft Teams for Jira is the most powerful integration for Jira and Jira Service Management. Straightforward IT support or convenient teamwork: Get everyone involved in their preferred tool.

yasoon is Platinum Marketplace Partner from Germany. We’re technical experts for Atlassian’s and Microsoft’s product ranges with more than 10.000 customers.

Features:

  • Use our customer portal in Teams to create support tickets for Jira Service Management. Your support sees any new requests in JSM and can work on them. Your alternative to Atlassian Assist.
  • Start conversations or chats directly in your Jira issue: Involve team members or customers who don’t work primarily in Jira.
  • Replies from Teams will be displayed automatically in Jira – and vice versa.
  • You can search for and share a Jira issue in your Teams channel and start a conversation. All replies will be displayed in Jira.

Watch demo

Watch Jira Service Management short demo

Watch ITSM demo

Certification

CLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Microsoft Teams for Jira & JSM - Smart Connect integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects

Gallery

yasoon is Platinum Marketplace Partner from Germany, certified for ISO 27001, SOC2 Type 2, and Atlassian Cloud Fortified. Our commitment to data privacy and security is embedded in every part of our business.