Microsoft Teams for Jira & JSM - Smart Connect

for Jira Cloud, Jira Server 8.2.0 - 9.16.1, Jira Data Center 8.2.0 - 9.16.1 and more
965 installs
  • Supported
  • Jira Service Management
  • Jira

Bring your Microsoft Teams conversations and chats to your Jira issues and vice versa. Use Teams for your Jira Service Management

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Conversational ticketing with Microsoft Teams

Let customers create support tickets from Microsoft Teams. Support teams see the requests right in Jira Service Management and can chat with the user within the Jira issue, based on MS Teams chat. An alternative to Halp.

Chat with your team in Jira

Start one or more chats or channel conversations via Microsoft Teams, see all chats in the issue. All replies instantly appear in both Teams and Jira. Everyone can stay in their preferred tool.

Discuss issues or tickets in Microsoft Teams

Add a Jira issue to a Microsoft Teams channel to discuss tickets together. Team members can join the conversation, even if they don’t use Jira or JSM. Keep your team going!

More details

This app is also part of Microsoft 365 for Jira

Microsoft Teams for Jira is the most powerful integration for Jira and Jira Service Management. Straightforward IT support or convenient teamwork: Get everyone involved in their preferred tool.

yasoon is Platinum Marketplace Partner from Germany. We’re technical experts for Atlassian’s and Microsoft’s product ranges with more than 8.000 customers.


  • Use our customer portal in Teams to create support tickets for Jira Service Management. Your support sees any new requests in JSM and can work on them. Your alternative to Atlassian Assist.
  • Start conversations or chats directly in your Jira issue: Involve team members or customers who don’t work primarily in Jira.
  • Replies from Teams will be displayed automatically in Jira – and vice versa.
  • You can search for and share a Jira issue in your Teams channel and start a conversation. All replies will be displayed in Jira.

Watch demo

Watch Jira Service Management short demo

Watch ITSM demo



This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Microsoft Teams for Jira & JSM - Smart Connect integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects


yasoon is Platinum Marketplace Partner from Germany. Our ISO 27001 certification ensures the security and privacy of your digital assets. We're technical experts for Atlassian's and Microsoft's ecosystems.