Microsoft Teams for Jira & JSM (Helpdesk, Jira boards)

TOP rating for this APP. This is a must if you are using JIRA and TEAMS. We have a lot of TEAMS users that are not on JIRA and this allows us to share JIRA issues with these users and have a two way conversations in either JIRA or TEAMS. Yasson always make top notch apps for Atlassian and this one is no exception.

Very easy to integrate into our current environment and very fast and capable support for any technical questions we have had throughout the use of this app.

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  yasoon - Microsoft 365 for Jira

  Dear Kent, thank you for taking the time to share your thoughts! It’s great to hear that the Microsoft Teams and Jira integration has been working well for you. We value your feedback and are grateful to work with customers like you.

  Best,

  Britta

I cannot recommend this app enough. It's well thought out, reliable and has really sped up our time to resolution in service requests. We were previously doing a lot of screenshotting of Teams conversations to include in our requests, but those are not searchable. Now we are able to easily have multiple conversations in Teams around an issue with everything being captured and archived with the request. As a side benefit, once you start a conversation in Jira you can continue it right in your Teams app and the conversation is continuously archived back to the request in Jira. I reached out to support once about something very minor and got an almost immediate response. SUPER SUPER pleased!

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  yasoon - Microsoft 365 for Jira

  Oh Simon, thank you so much for taking the time to write this review! We love that you are saving time with your service requests. Your feedback keeps us going. If you are looking for more than the Microsoft Teams features, you can check out Microsoft 365 for Jira - Outlook Email, Teams, Calendar | Atlassian Marketplace. This app bundles several features to integrate Jira and Microsoft 365 (the Outlook meetings integration and Jira automation is also very useful for the ITSM use case).

  Best,
  

Such a great app! Communicating via Teams really speeds up the ticket resolution process. Support is even faster. My problem was solved in a competent and friendly manner within an hour. Keep up the good work!

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  yasoon - Microsoft 365 for Jira

  Yay, Stefan! This review is what keeps us going. It's super good to know that working with Microsoft Teams in JSM is improving your ITSM game. If you need more than the Microsoft Teams integration, you can check out Microsoft 365 for Jira - Outlook Email, Teams, Calendar | Atlassian Marketplace. The integration with Outlook meetings and Jira automation is very useful for the ITSM use case, as well.

  Best,

  Britta