Microsoft Teams for Jira & JSM - Smart Connect

by yasoon - Microsoft 365 for JiraPlatinum Marketplace Partner
for Jira Cloud, Jira Server 10.0.0 - 10.0.1, Jira Data Center 10.0.0 - 10.0.1 and more
995 installs
  • Supported
  • Jira Service Management
  • Jira

Bring your Microsoft Teams conversations and chats to your Jira issues and vice versa. Use Teams for your Jira Service Management

YouTube's thumbnail image for the video.

Conversational ticketing with Microsoft Teams

Integrate your Jira Service Management portal in Microsoft Teams. It works just like your customer portal in the browser, incl. custom fields and forms. Customers can raise support tickets right in Microsoft Teams.

Chat with your team in Jira

Start one or more chats or channel conversations via Microsoft Teams, see all chats in the issue. All replies instantly appear in both Teams and Jira. Everyone can stay in their preferred tool.

Add Jira boards to Microsoft Teams

Work with your Jira boards in a Microsoft Teams tab and give non-Jira users access to Jira boards. Even non-Jira users can actively work with the Jira board in Microsoft Teams.

More details

This app is part of Microsoft 365 for Jira. The integration Microsoft Teams for Jira helps software / business teams to work better together. Ideal ITSM or convenient teamwork: Get everyone involved in their preferred tool. An alternative to Atlassian Assist (former Halp).

Features:

  • Create support tickets in Teams with your JSM portal
  • Work with Jira boards in Teams (available for non-Jira users)
  • Start a Microsoft Teams chat or conversation in your Jira issue: Involve team members or customers who do not work primarily in Jira
  • Replies from Teams will be displayed automatically in Jira and vice versa
  • Search for and share Jira issues in Microsoft Teams channels and start a conversation. All replies are shown in your Jira issue

yasoon is Platinum Marketplace Partner from Germany. We are technical experts for Atlassian and Microsoft products with more than 10.000 customers.

Watch a demo

Watch ITSM demo

Certification

CLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Gallery

yasoon is Platinum Marketplace Partner from Germany, certified for ISO 27001, SOC2 Type 2, and Atlassian Cloud Fortified. Our commitment to data privacy and security is embedded in every part of our business.