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Microsoft Teams for Jira & JSM (Helpdesk, Jira boards)

works with Jira Cloud, Jira Server 10.0.0 - 10.3.0, Jira Data Center 10.0.0 - 10.3.2 and more

OVERALL RATINGS

SUPPORT

  • Partner Supported

TRUST SIGNALS

Key highlights of the appConnect Microsoft Teams conversations and chats with Jira issues; create and manage tickets via the Jira Service Management portal

watch Microsoft Teams for Jira & JSM (Helpdesk, Jira boards) video

Conversational ticketing with Microsoft Teams

Integrate your Jira Service Management portal in Microsoft Teams. It works just like your customer portal in the browser, incl. custom fields and forms. Customers can raise support tickets right in Microsoft Teams.

Chat with your team in Jira

Start one or more chats or channel conversations via Microsoft Teams, see all chats in the issue. All replies instantly appear in both Teams and Jira. Everyone can stay in their preferred tool.

Add Jira boards to Microsoft Teams

Work with your Jira boards in a Microsoft Teams tab and give non-Jira users access to Jira boards. Even non-Jira users can actively work with the Jira board in Microsoft Teams.

Supporting media

More details

This app is part of Microsoft 365 for Jira. The integration Microsoft Teams for Jira helps software / business teams to work better together. Ideal ITSM or convenient teamwork: Get everyone involved in their preferred tool. An alternative to Atlassian Assist (former Halp).

Features:

  • Create support tickets in Teams with your JSM portal
  • Work with Jira boards in Teams (available for non-Jira users)
  • Start a Microsoft Teams chat or conversation in your Jira issue: Involve team members or customers who do not work primarily in Jira
  • Replies from Teams will be displayed automatically in Jira and vice versa
  • Search for and share Jira issues in Microsoft Teams channels and start a conversation. All replies are shown in your Jira issue

yasoon is Platinum Marketplace Partner from Germany. We are technical experts for Atlassian and Microsoft products with more than 12,000 customers.

Watch a demo

Watch ITSM demo

Resources

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Version information

Version 7.1.0for Jira Data Center 10.0.0 - 10.3.2

Release date
Dec 6th 2024
Summary
Bugfix release
Details

See our release notes for details

Payment model
Paid via Atlassian
License type
Commercial
Explore all Data Center versions

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