Microsoft Teams for Jira & JSM

We use this app together with JSM for our support process for 210 stores, as a sports retailer in the Nordics. The app gives us a great way to move our conversation with users over to Teams, which is a tool they are already very familiar with. One of the great benefits is that all our store employees can report issues for their store, and all of them can then follow the conversation around the issue in their own Teams, in a Support channel that we created and which is connected to their organization. One of, if not the best thing about this app is the support that Yasoon has. We usually get help within half an hour to an hour with our requests, and Yasoon are always very willing to listen to our feedback and requests for new or changed functionality.

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  yasoon - Microsoft 365 for Jira

  Dear Jörgen, thank you very much for this thoughtful review! It is great to hear that Microsoft Teams has become such a natural part of your support process across so many stores, and that employees can easily report and follow issues without changing tools. Your support channel setup is a great example of creating a full-context support workflow in Teams while keeping everything connected to Jira Service Management.

  ... and of course, we really appreciate your kind words about our support team. This means a lot to us :)

  Best,

  Britta from yasoon

The app provides us with the right interface between our project management and customer insight. The interface is clear and easy for users to understand. The yasoon team provides excellent support – fast, friendly and personable. We have already had the opportunity to provide product feedback, which was gratefully received and incorporated. This gives us the feeling that we are actively involved in the development process and that we have the opportunity to suggest features that would make our work easier.

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  yasoon - Microsoft 365 for Jira

  Hello Charlotte, thank you for taking the time to write this review for Microsoft Teams for Jira & JSM! Working closely with our users and building a product that they actually need is what we strive for. Keep up the great work, and feel free to reach out again, whenever ther's someting you'd like to add.

  Best, Britta from yasoon

I use the JIRA and Microsoft Teams connector. JIRA tickets are created now from Teams channel posts through the connector AUTOMATION using a keyword that is typed by the end user in the chat. The end users are NOT JIRA users. This is one of the options in addition to creating a JIRA ticket from chats by right clicking and filling in a form. The yasoon team is also super helpful. I had meetings with them and then I could follow up with them in a Teams chat constantly over many days. They quickly even made some product changes to get the automation work the way I wanted. Amazing!!

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  yasoon - Microsoft 365 for Jira

  Hi there Reji, thank you for this great feedback! We’re glad the Microsoft Teams & Jira collaboration and automation made a difference for you. We enjoy fine-tuning things together :)

  Best, Britta from yasoon

A really solid app for seamlessly integrating instant messaging into the JSM platform. The development and support teams are exceptional—quick to respond and always ready with effective solutions!

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  yasoon - Microsoft 365 for Jira

  Hi there Laima, thanks a lot for the great review! We're glad you're enjoying the integration of Microsoft Teams in your ticketing process and that our dev and support teams could impress.

  Beni from Support sends his regards and says hi 👋

  Let us know if you ever need anything!

Very easy to integrate into our current environment and very fast and capable support for any technical questions we have had throughout the use of this app.

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  yasoon - Microsoft 365 for Jira

  Dear Kent, thank you for taking the time to share your thoughts! It’s great to hear that the Microsoft Teams and Jira integration has been working well for you. We value your feedback and are grateful to work with customers like you.

  Best,

  Britta