385
Customers have installed this app in at least 385 active instances.
385
Customers have installed this app in at least 385 active instances.
    by yasoonfor Jira Cloud and Jira Data Center 8.0.0 - 8.16.0
    Supported
    yasoon supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Supported
    yasoon supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.

    Bring your Microsoft Teams conversations and chats to your Jira issues and vice versa. Use Teams for your Jira Service Management

    Bring your Microsoft Teams conversations and chats to your Jira issues and vice versa. Use Teams for your Jira Service Management

    Bring your Microsoft Teams conversations and chats to your Jira issues and vice versa. Use Teams for your Jira Service Management

    Conversational ticketing with Microsoft Teams

    Chat with your team in Jira

    Discuss issues or tickets in Microsoft Teams

    Let customers create support tickets from Microsoft Teams. The support team sees the requests right in Jira Service Management and can chat with the user within the Jira issue – based on MS Teams chat.

    Get the conversation started, without leaving Jira: Post a message in a Microsoft Teams chat or channel. All replies instantly appear in both Teams and Jira. Everyone can stay in their preferred tool.

    Add a Jira issue to a Microsoft Teams channel to triage and discuss tickets together. Team members can join the conversation, even if they don’t use Jira or JSM. Keep your team going!

    Get your team involved

    Chat with your team in Jira

    Discuss issues or tickets in Microsoft Teams

    The conversation lives in Microsoft Teams, so any team member or customer can join – even if they don’t use Jira. Work on or approve current issues directly in Teams and keep your team going.

    Get the conversation started, without leaving Jira: Post a message in a Microsoft Teams chat or channel. All replies instantly appear in both Teams and Jira. Everyone can stay in their preferred tool.

    Add a Jira issue to a Microsoft Teams channel to triage and discuss tickets together. All relevant team members can join the conversation. Solve issues and save valuable time.

    More details

    Microsoft Teams for Jira is the most powerful integration for Jira and Jira Service Management. Straightforward IT support or convenient teamwork: Get everyone involved in their preferred tool.

    yasoon is Platinum Marketplace Partner from Germany. We’re technical experts for Atlassian’s and Microsoft’s product ranges with more than 4.000 customers.

    Features:

    • Use our customer portal in Teams to create support tickets for Jira Service Management. Your support sees any new requests in JSM and can work on them.
    • Start a conversation or chat directly in your Jira issue: Involve team members or customers who don’t work primarily in Jira.
    • Replies from Teams will be displayed automatically in Jira – and vice versa.
    • You can search for and share a Jira issue in your Teams channel and start a conversation. All replies will be displayed in Jira.

    Watch our demo

    Watch our Jira Service Management short demo

    What sets our solution apart from Halp?

    More details

    The integration Microsoft Teams for Jira helps software and business teams to work better together. Straightforward IT support or convenient teamwork: Get everyone involved in their preferred tool.

    Features:

    • Start a Microsoft Teams conversation right in your Jira issue: Involve team members or customers who don’t work primarily in Jira.
    • Replies from Teams will be displayed automatically in Jira – and vice versa. As a result, every discussion is based on one single source of truth.
    • You can search for and share a Jira issue in your Microsoft Teams channel and start a conversation. All replies will be displayed in your Jira issue.

    yasoon is Platinum Marketplace Partner from Germany. We’re technical experts for Atlassian’s and Microsoft’s product ranges with more than 4.000 customers.

    Watch our demo

    Learn more about Microsoft Teams for Jira

    What sets our solution apart from Halp?

    Reviews for cloud

    (8)
    Sign in to write a review
    by Matthias Ortner on 2021-03-31
    Awesome app. We created an internal enterprise service portal and integrated all the service desks via app into the side bar of microsoft teams. Our users love it! The functionality to share issues/requests to teams also speeds up our internal request and issue processing without sending e-mails. GREAT!
    Was this review helpful?YesNo
    by Henk de Vries on 2021-03-10
    Great app, this one really improves time-to-resolution AND customer experience. Great two-way solution, agents can directly chat with customers in the issue and customers can create an issue whilst chatting.
    Was this review helpful?YesNo
    by Nico Ronner on 2020-11-10
    A whole new level of integration. Thumbs up!
    Was this review helpful?YesNo
    yasoon

    Hey Nico,

    thanks so much for the review - glad you like our app!

    by Arthur Mack on 2020-09-14
    TOP rating for this APP. This is a must if you are using JIRA and TEAMS. We have a lot of TEAMS users that are not on JIRA and this allows us to share JIRA issues with these users and have a two way conversations in either JIRA or TEAMS. Yasson always make top notch apps for Atlassian and this one is no exception.
    1 out of 1 found this review helpful
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    Reviews for server

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    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    50 users$2,000/year100 users$2,000/year250 users$2,000/year500 users$4,000/year750 users$5,000/year1000 & upAdditional pricing details
    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $1
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    yasoon provides support for this app.

    yasoon provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Vendor support resources

    Documentation

    Find out how this app works.

    Versions

    Jira Cloud Released 2021-04-06

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 1.7.0 Jira Data Center 8.0.0 - 8.16.0 Released 2021-03-16

    Summary

    Initital Release

    Details

    Initial Release of the Cloud App for Server and DC

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Microsoft Teams for Jira & JSM - Smart Connect.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate Microsoft Teams for Jira & JSM - Smart Connect via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Microsoft Teams for Jira & JSM - Smart Connect. You're prompted to log into MyAtlassian. Microsoft Teams for Jira & JSM - Smart Connect begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Microsoft Teams for Jira & JSM - Smart Connect versions compatible with your instance, you can look through our version history page.

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