Microsoft Teams for Jira & JSM (Helpdesk, Jira boards)
OVERALL RATINGS
INSTALLS
1,028
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appConnect Microsoft Teams conversations and chats with Jira issues; create and manage tickets via the Jira Service Management portal
Conversational ticketing with Microsoft Teams
Let customers create support tickets from Microsoft Teams. Support teams see the requests right in Jira Service Management and can chat with the user within the Jira issue, based on MS Teams chat. An alternative to Halp.
Chat with your team in Jira
Start one or more chats or channel conversations via Microsoft Teams, see all chats in the issue. All replies instantly appear in both Teams and Jira. Everyone can stay in their preferred tool.
Add Jira boards to Microsoft Teams
Work with your Jira boards in a Microsoft Teams tab and give non-Jira users access to Jira boards. Even non-Jira users can actively work with the Jira board in Microsoft Teams.
Supporting media
More details
This app is also part of Microsoft 365 for Jira
Microsoft Teams for Jira is the most powerful integration for Jira and Jira Service Management. Straightforward IT support or convenient teamwork: Get everyone involved in their preferred tool.
yasoon is Platinum Marketplace Partner from Germany. We’re technical experts for Atlassian’s and Microsoft’s product ranges with more than 12,000 customers.
Features:
- Use our customer portal in Teams to create support tickets for Jira Service Management. Your support sees any new requests in JSM and can work on them. Your alternative to Atlassian Assist.
- Start conversations or chats directly in your Jira issue: Involve team members or customers who don’t work primarily in Jira.
- Replies from Teams will be displayed automatically in Jira – and vice versa.
- You can search for and share a Jira issue in your Teams channel and start a conversation. All replies will be displayed in Jira.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programTrust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
Check out partner trust centerIntegration permissions
Microsoft Teams for Jira & JSM (Helpdesk, Jira boards) integrates with your Atlassian product
Version information
Version 1.4.2-AC•for Jira Cloud
- Release date
- Jun 18th 2025
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial