Microsoft Teams for Jira & JSM - Smart Connect
- Jira Service Management
- Jira Software
Bring your Microsoft Teams conversations and chats to your Jira issues and vice versa. Use Teams for your Jira Service Management
Conversational ticketing with Microsoft Teams
Let customers create support tickets from Microsoft Teams. The support team sees the requests right in Jira Service Management and can chat with the user within the Jira issue – based on MS Teams chat.
Chat with your team in Jira
Get the conversation started, without leaving Jira: Post a message in a Microsoft Teams chat or channel. All replies instantly appear in both Teams and Jira. Everyone can stay in their preferred tool.
Discuss issues or tickets in Microsoft Teams
Add a Jira issue to a Microsoft Teams channel to triage and discuss tickets together. Team members can join the conversation, even if they don’t use Jira or JSM. Keep your team going!
Microsoft Teams for Jira is the most powerful integration for Jira and Jira Service Management. Straightforward IT support or convenient teamwork: Get everyone involved in their preferred tool.
yasoon is Platinum Marketplace Partner from Germany. We’re technical experts for Atlassian’s and Microsoft’s product ranges with more than 4.000 customers.
- Use our customer portal in Teams to create support tickets for Jira Service Management. Your support sees any new requests in JSM and can work on them.
- Start a conversation or chat directly in your Jira issue: Involve team members or customers who don’t work primarily in Jira.
- Replies from Teams will be displayed automatically in Jira – and vice versa.
- You can search for and share a Jira issue in your Teams channel and start a conversation. All replies will be displayed in Jira.
This app is also part of Microsoft 365 for Jira
Privacy and security
Microsoft Teams for Jira & JSM - Smart Connect integrates with your Atlassian product. This remote service can:
- View email addresses of users
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
yasoon is Platinum Marketplace Partner from Germany. We’re technical experts for Atlassian’s and Microsoft’s products with more than 4.000 satisfied customers.