Let customers create support tickets from Microsoft Teams. The support team sees the requests right in Jira Service Management and can chat with the user within the Jira issue – based on MS Teams chat.
431
Customers have installed this app in at least 431 active instances.
431
Customers have installed this app in at least 431 active instances.
431
Customers have installed this app in at least 431 active instances.
by yasoonfor Jira Cloud, Jira Server 8.3.0 - 8.17.1, Jira Data Center 8.3.0 - 8.17.1 and more versions
Versions available for Jira Server 8.0.0 - 8.2.6
Jira Data Center 8.0.0 - 8.2.6
Jira Data Center 8.0.0 - 8.2.6
Supported
yasoon supports this app.
Jira Service Management
This app is compatible with Jira Service Management.
Supported
yasoon supports this app.
Jira Service Management
This app is compatible with Jira Service Management.
Supported
yasoon supports this app.
Jira Service Management
This app is compatible with Jira Service Management.
Bring your Microsoft Teams conversations and chats to your Jira issues and vice versa. Use Teams for your Jira Service Management
Bring your Microsoft Teams conversations and chats to your Jira issues and vice versa. Use Teams for your Jira Service Management
Conversational ticketing with Microsoft Teams
Chat with your team in Jira
Discuss issues or tickets in Microsoft Teams
Get the conversation started, without leaving Jira: Post a message in a Microsoft Teams chat or channel. All replies instantly appear in both Teams and Jira. Everyone can stay in their preferred tool.
Add a Jira issue to a Microsoft Teams channel to triage and discuss tickets together. Team members can join the conversation, even if they don’t use Jira or JSM. Keep your team going!
Get your team involved
Chat with your team in Jira
Discuss issues or tickets in Microsoft Teams
The conversation lives in Microsoft Teams, so any team member or customer can join – even if they don’t use Jira. Work on or approve current issues directly in Teams and keep your team going.
Get the conversation started, without leaving Jira: Post a message in a Microsoft Teams chat or channel. All replies instantly appear in both Teams and Jira. Everyone can stay in their preferred tool.
Add a Jira issue to a Microsoft Teams channel to triage and discuss tickets together. All relevant team members can join the conversation. Solve issues and save valuable time.
Get your team involved
Chat with your team in Jira
Discuss issues or tickets in Microsoft Teams
The conversation lives in Microsoft Teams, so any team member or customer can join – even if they don’t use Jira. Work on or approve current issues directly in Teams and keep your team going.
Get the conversation started, without leaving Jira: Post a message in a Microsoft Teams chat or channel. All replies instantly appear in both Teams and Jira. Everyone can stay in their preferred tool.
Add a Jira issue to a Microsoft Teams channel to triage and discuss tickets together. All relevant team members can join the conversation. Solve issues and save valuable time.
More details
Microsoft Teams for Jira is the most powerful integration for Jira and Jira Service Management. Straightforward IT support or convenient teamwork: Get everyone involved in their preferred tool.
yasoon is Platinum Marketplace Partner from Germany. We’re technical experts for Atlassian’s and Microsoft’s product ranges with more than 4.000 customers.
Features:
- Use our customer portal in Teams to create support tickets for Jira Service Management. Your support sees any new requests in JSM and can work on them.
- Start a conversation or chat directly in your Jira issue: Involve team members or customers who don’t work primarily in Jira.
- Replies from Teams will be displayed automatically in Jira – and vice versa.
- You can search for and share a Jira issue in your Teams channel and start a conversation. All replies will be displayed in Jira.
This app is also part of Microsoft 365 for Jira
More details
The integration Microsoft Teams for Jira helps software and business teams to work better together. Straightforward IT support or convenient teamwork: Get everyone involved in their preferred tool.
- Requires a public Jira Server instance
- Requires Microsoft 365 business or school account
Features:
- Start a Microsoft Teams conversation right in your Jira issue: Involve team members or customers who don’t work primarily in Jira.
- Replies from Teams will be displayed automatically in Jira – and vice versa. As a result, every discussion is based on one single source of truth.
- You can search for and share a Jira issue in your Microsoft Teams channel and start a conversation. All replies will be displayed in your Jira issue.
yasoon is Platinum Marketplace Partner from Germany. We’re technical experts for Atlassian’s and Microsoft’s product ranges with more than 4.000 customers.
This app is also part of Microsoft 365 for Jira
More details
The integration Microsoft Teams for Jira helps software and business teams to work better together. Straightforward IT support or convenient teamwork: Get everyone involved in their preferred tool.
- Requires a public Jira Server instance
- Requires Microsoft 365 business or school account
Features:
- Start a Microsoft Teams conversation right in your Jira issue: Involve team members or customers who don’t work primarily in Jira.
- Replies from Teams will be displayed automatically in Jira – and vice versa. As a result, every discussion is based on one single source of truth.
- You can search for and share a Jira issue in your Microsoft Teams channel and start a conversation. All replies will be displayed in your Jira issue.
yasoon is Platinum Marketplace Partner from Germany. We’re technical experts for Atlassian’s and Microsoft’s product ranges with more than 4.000 customers.
This app is also part of Microsoft 365 for Jira
Reviews for cloud
(13)Sign in to write a review
This tool does not send personal notifications Slack style.
So if you want to be notified personally if you are assigned to an issue or if you are mentioned in a comment, this tool is not for you
Hi Anton,
thanks for the feedback. Personal notifications are on the roadmap and will become available with one of the next releases!
Awesome app & integration!
Since adopting it, it has become as indispensable as its sister Outlook Email for Jira, and I would say even more. It’s changing the focus from mail to chat, a must when you need fast interaction with users.
Whenever before we had to send repeated reminders to users for hung issues, now all it takes it's a quick chat to unlock issues.
And when multiple stakeholders come to place, having them all chatting on Teams, it's a dream come true. No more messing, crossed mails and misunderstandings!
Don't expect to get anywhere without a PhD in Office365 and a completely perfect Teams/Azure setup. We finally gave up after a week of trying to configure it.
Hi Josh,
sorry for your experience - if you send us an email to support@yasoon.com we can look into the issue asap and have quick call to troubleshoot if you prefer.
Thanks
This integration has helped our internal support team launch our Jira portal effectively in our organization. In lieu of Atlassian granting us custom service portal URL's this application has made it easier for employees to access our service catalog and support team. Worth the investment!
Awesome app. We created an internal enterprise service portal and integrated all the service desks via app into the side bar of microsoft teams. Our users love it!
The functionality to share issues/requests to teams also speeds up our internal request and issue processing without sending e-mails. GREAT!
Reviews for server
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Reviews for Data Center
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Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$100 | 25 users$600 | 50 users$1,100 | 100 users$2,000 | 250 users$3,000 | 500 & upAdditional pricing details |
| 50 users$2,000/year | 100 users$2,000/year | 250 users$2,000/year | 500 users$4,000/year | 750 users$5,000/year | 1000 & upAdditional pricing details |
Up to 10 users
$10
monthly flat fee
Free 30 day trial
11 - 100 users
$1
per user/month
Free 30 day trial
101+ users? View additional pricing examples
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
yasoon provides support for this app.
yasoon provides support for this app.
yasoon provides support for this app.
Vendor support resources
Documentation
Find out how this app works.
See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Documentation
Find out how this app works.
See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Documentation
Find out how this app works.
See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2021-06-10
Summary
Minor version update
Details
Minor version update
Versions
Version 2.0.3 • Jira Server 8.3.0 - 8.17.1 • Released 2021-06-23
Summary
Bugfix release for Jira Server
Details
Bugfixes
- Fixed that Jira index would not correctly index certain issues when Teams for Jira + one of our other apps was installed in parallel
Versions
Version 2.0.3 • Jira Data Center 8.3.0 - 8.17.1 • Released 2021-06-23
Summary
Bugfix release for Jira Data Center
Details
Bugfixes
- Fixed that Jira index would not correctly index certain issues when Teams for Jira + one of our other apps was installed in parallel
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Microsoft Teams for Jira & JSM - Smart Connect via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Microsoft Teams for Jira & JSM - Smart Connect. You're prompted to log into MyAtlassian. Microsoft Teams for Jira & JSM - Smart Connect begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Microsoft Teams for Jira & JSM - Smart Connect versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate Microsoft Teams for Jira & JSM - Smart Connect.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate Microsoft Teams for Jira & JSM - Smart Connect via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for Microsoft Teams for Jira & JSM - Smart Connect. You're prompted to log into MyAtlassian. Microsoft Teams for Jira & JSM - Smart Connect begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older Microsoft Teams for Jira & JSM - Smart Connect versions compatible with your instance, you can look through our version history page.
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