343
Customers have installed this app in at least 343 active instances.
    by yasoonfor Jira Cloud
    Supported
    yasoon supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.

    Bring your Microsoft Teams conversations and chats to your Jira issues and vice versa. Use Teams for your Jira Service Management

    Bring your Microsoft Teams conversations and chats to your Jira issues and vice versa. Use Teams for your Jira Service Management

    Bring your Microsoft Teams conversations and chats to your Jira issues and vice versa. Use Teams for your Jira Service Management

    Conversational ticketing with Microsoft Teams

    Chat with your team in Jira

    Discuss issues or tickets in Microsoft Teams

    Let customers create support tickets from Microsoft Teams. The support team sees the requests right in Jira Service Management and can chat with the user within the Jira issue – based on MS Teams chat.

    Get the conversation started, without leaving Jira: Post a message in a Microsoft Teams chat or channel. All replies instantly appear in both Teams and Jira. Everyone can stay in their preferred tool.

    Add a Jira issue to a Microsoft Teams channel to triage and discuss tickets together. Team members can join the conversation, even if they don’t use Jira or JSM. Keep your team going!

    More details

    Available for Jira Server & Data Center in March! Notify me!

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    Microsoft Teams for Jira is the most powerful integration for Jira and Jira Service Management. Straightforward IT support or convenient teamwork: Get everyone involved in their preferred tool.

    yasoon is Platinum Marketplace Partner from Germany. We’re technical experts for Atlassian’s and Microsoft’s product ranges with more than 4.000 customers.

    Features:

    • Use our customer portal in Teams to create support tickets for Jira Service Management. Your support sees any new requests in JSM and can work on them.
    • Start a conversation or chat directly in your Jira issue: Involve team members or customers who don’t work primarily in Jira.
    • Replies from Teams will be displayed automatically in Jira – and vice versa. Every discussion is based on one single source of truth.
    • You can search for and share a Jira issue in your Teams channel and start a conversation. All replies will be displayed in Jira.

    Watch our demo

    Learn more

    Reviews for cloud

    (5)
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    by Nico Ronner on 2020-11-10
    A whole new level of integration. Thumbs up!
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    yasoon

    Hey Nico,

    thanks so much for the review - glad you like our app!

    by Arthur Mack on 2020-09-14
    TOP rating for this APP. This is a must if you are using JIRA and TEAMS. We have a lot of TEAMS users that are not on JIRA and this allows us to share JIRA issues with these users and have a two way conversations in either JIRA or TEAMS. Yasson always make top notch apps for Atlassian and this one is no exception.
    1 out of 1 found this review helpful
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    Reviews for server

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    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $10
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $1
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    yasoon provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Versions

    Jira Cloud Released 2021-03-02

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate Microsoft Teams for Jira & JSM - Smart Connect.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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