SLA

for Jira Server 8.0.0 - 8.25.2 and more
71 installs
  • Jira Service Management
  • Jira Software

We no longer offer sales and support for server apps. You can stay connected by exploring the migration options to either the cloud or Data Center version of this app.

SLA for Jira, Timers for Jira, Time in status for Jira

SLA timers

Timers have multiple states:

COMPLETED

FAILED

RUNNING

PAUSE

Stopped timers are no longer started and do not participate in recalculations when the settings are changed.

Easy configurable

Any user with the Administrator role in the project will be able to configure timers for his project. No Jira administration skills needed.

JQL search by SLA results

You can use timers for sorting tasks. During sorting the remaining time is calculated based on the timer overruns.

More details

The plugin allows you to count and track the time tasks spent in certain statuses or between certain events.

You can set time limits on JQL conditions. The countdown is set up according to one of the specified project calendars. Each calendar allows you to set up a schedule, separate working days, weekends and holidays.

All settings are configured individually for each project by Jira or project administrators.

Work is underway on the functionality of reports and metrics depends on timers. There are no restrictions on the minimum time of timer setting. All timer updates are available in real time and affect search and sorting.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Gallery

SLAs view as panel in issues or as fields.