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    SLA

    by Atlas teamfor Jira Server 8.9.0 - 8.13.4 and more versions
    Versions available for Jira Server 8.0.0 - 8.8.1
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    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Unsupported
    This app isn't formally supported.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

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    SLA for Jira, Timers for Jira, Time in status for Jira

    SLA for Jira, Timers for Jira, Time in status for Jira

    SLA for Jira, Timers for Jira, Time in status for Jira

    SLA timers

    Easy configurable

    JQL search by SLA results

    Timers have multiple states:

    COMPLETED

    FAILED

    RUNNING

    PAUSE

    Stopped timers are no longer started and do not participate in recalculations when the settings are changed.

    Any user with the Administrator role in the project will be able to configure timers for his project. No Jira administration skills needed.

    You can use timers for sorting tasks. During sorting the remaining time is calculated based on the timer overruns.

    More details

    The plugin allows you to count and track the time tasks spent in certain statuses or between certain events.

    You can set time limits on JQL conditions. The countdown is set up according to one of the specified project calendars. Each calendar allows you to set up a schedule, separate working days, weekends and holidays.

    All settings are configured individually for each project by Jira or project administrators.

    Work is underway on the functionality of reports and metrics depends on timers. There are no restrictions on the minimum time of timer setting. All timer updates are available in real time and affect search and sorting.

    Reviews for cloud

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    Reviews for server

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    by Kevin Vanderbeken on 2020-09-08
    Nice SLA plugin providing the option to use JQL for a goal. If the goals could also let you pick a custom field containing date, and the SLA uses that as a target to count towards instead of specifying an absolute time value, that would be absolute perfection. Feature request please ;-)
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    by Pavels Avens on 2020-07-09
    Very good add-on!
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    by Oleksandr Maksiuta on 2020-05-06
    Thanks for your upgrade But have some issue when i try remove calendar, i get next error There was a SQL exception thrown by the Active Objects library: Database: - name:PostgreSQL - version:10.1 - minor version:1 - major version:10 Driver: - name:PostgreSQL JDBC Driver - version:42.2.6 org.postgresql.util.PSQLException: ERROR: syntax error at or near "$2" Position: 137 And error on issue page sla-issue-panel Error rendering 'ru.mail.jira.plugins.sla:sla-issue-panel'. Please contact your Jira administrators. Can you help me with this problem?
    2 out of 2 found this review helpful
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    by Николай on 2020-02-17
    Добрый день! Установил плагин, но он не работает, появляется ошибка "Не удалось отобразить «ru.mail.jira.plugins.sla:sla-issue-panel». Обратитесь к администраторам Jira." Сталкивался кто-нибудь с данной проблемой? Как решить?
    1 out of 1 found this review helpful
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    Atlas team

    Привет! Напиши нам на support@my-com.atlassian.net, постараемся помочь.

    Reviews for Data Center

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Support is not available for this app.

    Vendor support resources

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    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 0.10.11.21-8.9.0 • Jira Server 8.9.0 - 8.13.4 • Released 2020-08-14

    Summary

    Bug Fixes

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate SLA via search. Results include app versions compatible with your Jira instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older SLA versions compatible with your instance, you can look through our version history page.

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