- Supported
- Jira Service Management
- Jira Software
🏅Jira SLA App with Automation: Track SLA goals with SLA Dashboard. Shorten SLA resolution time to Deliver Top Service
Easily Define Your Company SLA Goals
Set flexible SLA timers with custom conditions. Ensure you meet SLA agreements like Time to Resolution and Time to Response with negotiated date or time limits goals, and features like SLA calendars, breach escalation.
Track SLA to deliver best service
Control SLA in one place for all tickets. Get SLA alerts on warnings or breaches as issue comments or via Slack. Automate actions like issue priority or assignee changes, and get scheduled reports for easy SLA monitoring
Analyze performance with SLA Reports and Charts
Make data-driven decision using charts like Met vs Exceeded and Ticket’s assignee's performance to meet SLAs.
Get report with historical data about SLA compliance, no matter when the app was installed.
More details
Documentation | Book Demo | Support
📌 Features:
- Flexible SLA Control:
- Start, stop, and pause criteria based on 20+ issue fields
- Reset SLA
- Time-limit or negotiated date goals
- Multi-cycle tracking for all issue cycles
- Automate & Notify:
- Assignee/Status/Priority changes
- Customizable issue comments or Slack SLA notifications
- Receive scheduled reports to your inbox
- Monitor & Report
- Easy SLA monitoring in the Issue View Panel
- View SLA reports in organized tables
- Three types of SLA charts
- Get SLA Chart data from JSON URL for external tools
Key benefits:
💻 Customer Support
- Work with the Negotiated date
- SLA for different lines of Support
- Track Time to Response & Resolution SLAs
⚙️ Process Optimization
📊 Reporting and Accountability
💰 Optimize service costs with Time & Cost Tracker: Track time, expenses and improve financial outcomes
Certification
This app offers additional security, reliability, and support through:
- Cloud security participation
- Reliability checks
- 24hr support response time
- and more.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policyResources
Integration Details
SLA Time and Report for Jira - Track time to SLA deadline integrates with your Atlassian product. This remote service can:
- View email addresses of users
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
Gallery
SaaSJet is the Platinum Marketplace Partner and has received the Atlassian Partner of the Year 2022 Award - Cloud App