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SLA Time and Report for Jira - Track time to SLA deadline

for Jira Cloud
  • Supported
  • Jira Service Management
  • Jira
Cloud

🏅Jira SLA App with Automation: Track SLA goals with SLA Dashboard. Shorten SLA resolution time to Deliver Top Service

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Easily Define Your Company SLA Goals

Set flexible SLA timers with custom conditions. Ensure you meet SLA agreements like Time to Resolution and Time to Response with negotiated date or time limits goals, and features like SLA calendars, breach escalation.

Track SLA to deliver best service

Control SLA in one place for all tickets. Get SLA alerts on warnings or breaches as issue comments or via Slack. Automate actions like issue priority or assignee changes, and get scheduled reports for easy SLA monitoring

Analyze performance with SLA Reports and Charts

Make data-driven decision using charts like Met vs Exceeded and Ticket’s assignee's performance to meet SLAs.

Get report with historical data about SLA compliance, no matter when the app was installed.

☑️ Try Online Demo

More details

Documentation | Book Demo | Support

📌 Features:

Key benefits:

💻 Customer Support

⚙️ Process Optimization

📊 Reporting and Accountability

💰 Optimize service costs with Time & Cost Tracker: Track time, expenses and improve financial outcomes

Certification

CLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

SLA Time and Report for Jira - Track time to SLA deadline integrates with your Atlassian product. This remote service can:

  • View email addresses of users
  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects

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SaaSJet is the Platinum Marketplace Partner and has received the Atlassian Partner of the Year 2022 Award - Cloud App

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