- Supported
- Jira Service Management
- Jira Software
Embed Service Level Agreement for your Jira tickets to increase team efficiency and deliver better and quicker solutions
Define time to SLA
Determine SLA timer conditions, calendar and multi-cycle option. Configure SLA goals (time limit or negotiated date) with automation actions.
Monitor time to SLA in both App and Project Custom fields.
Track and Automate
Meet customers' expectations by notifying one user or user groups about exceeded issues in comments or via Slack, and monitoring % of completion SLA to the target date.
Report and Analyze SLAs
By viewing data about exceeded, met, and in-progress issues in SLA reports, you can see where improvement to the customer experience is needed.
More details
Customize SLA timers to your Jira issues with other customers from 28 countries (such as Grammarly, Regus, Teva)
- Define necessary Start/Stop/Pause conditions based on your issue fields (Comments, Statuses, Assignees, Labels, Issue Types, etc.)
- Reset SLA
- Use time limit or negotiated date as SLA goals
- Set up Automated actions: sending reminders in Issues' comments or notifying via Slack, changing the reporter/status/priority.
- Create and change your custom text for notifications using the Template Editor.
- Add Custom fields to create Gadgets for Jira Dashboard and export data to Confluence.
- Create Multiple Calendars.
- Set Multi-Cycle options to take the total of all issue cycles' durations.
- Monitor SLA time in Issue View Panel.
- Get SLA Time Reports in a table and 3 chart views (Met vs Exceeded, per Assignee, Pie Chart) and export.
- Copy JSON URL for any SLA chart and use it as a source for external clip builders.
🗓️ Book a demo call with our team.
🛠Support (First Response Time ≤ 4 hours)
Certification
This app offers additional security, reliability, and support through:
- Cloud security participation
- Reliability checks
- 24hr support response time
- and more.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity
Resources
Integration Details
SLA Time and Report for Jira integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
- Delete data from the host application
Gallery
Contact our support team to get your private token: support@saasjet.atlassian.net