174
Customers have installed this app in at least 174 active instances.
    by SaaSJetfor Jira Cloud
    Supported
    SaaSJet supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.

    SLA for Jira Service Management, Jira Software, and Jira Core issues • Increase your team efficiency with SLA goals

    SLA for Jira Service Management, Jira Software, and Jira Core issues • Increase your team efficiency with SLA goals

    SLA for Jira Service Management, Jira Software, and Jira Core issues • Increase your team efficiency with SLA goals

    Flexible SLA conditions

    Time to SLA Report

    Jira SLA Statuses in Graphs View

    Set SLA timer conditions, calendar and multi-cycle option.

    Сonfigure SLA time limits with highlights and automation action.

    Track your SLAs issues and get automatically generated reports easily.

    Get chart views about exceeded, met, and in-progress issues. Select the type you need: Pie and Bar.

    More details

    Add custom SLA timers to your Jira issues.

    • Specify your SLA with flexible Start/Stop/Pause conditions according to your issue fields (Comments, Statuses, Assignees, Issue Types, etc.)
    • Set Multi-Triggers for each SLA configuration with time limits and automate action for exceeded issues: notification, changing reporter, changing priority, changing status.
    • Create Multiple Calendars to exclude breaks, non-working hours or holidays from the calculation. You can add different calendars for each SLA.
    • Set Multi-Cycle options to take the cumulative sum of the duration of all issue cycles.
    • Get SLA Time Reports in table and chart view.
    • Monitor SLA time for each ticket in every Issue View Panel. This option is also available for Jira mobile.
    • Export SLA data as XLSX or CSV file.

    Add-on works for Jira Software, Jira Core and Service Management.

    Questions?

    Just email us at support@saasjet.atlassian.net or request the free demo call.

    Reviews for cloud

    (10)
    Sign in to write a review
    by Богдан Гродський on 2021-01-15
    Very good App.
    Was this review helpful?YesNo
    SaaSJet

    Hi Bohdan,

    On behalf of all of us at SaaSJet, I would like to thank you for sharing this review about our product and our service at all! We're constantly working on our product updates.!

    Sincerely,

    SaaSJet Support Team

    by John Stone on 2020-10-15
    This is a good app for SLA tracking for Jira issues. Price much lower than Jira Service Desk. Our company use the plugin to measure the SLA for different projects. Keep up the good work.
    Was this review helpful?YesNo
    SaaSJet

    Hi John,

    On behalf all of us at SaaSJet, I would like to thank you for sharing your thoughts about our product! We are thrilled that you enjoyed your experience. Please feel free to reach out to our support center at support@saasjet.atlassian.net with any further comments, concerns, or suggestions you wish to share.

    We are always at your service.

    Best regards,

    SaaSJet Support Team

    by Peter Díaz Sarmiento on 2020-09-08
    Not working... I installed and then try to access, and show and error "Something gone wrong"
    Was this review helpful?YesNo
    SaaSJet

    Dear Peter,

    Thank you for your feedback.

    We apologize for you to get the not very good experience of using our app.

    Now the issue is fixed.

    It is very important to us for you do not have any problems. So please check and write us by support@saasjet.com whether everything is working well for you.

    If you have any questions, our support team will be happy to help.

    Best regards,

    SaaSJet Support Team

    by Dmitriy Polyakov on 2020-09-08
    not working
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    SaaSJet

    Dear Dmitriy,

    Thanks for feedback.

    We apologize for this issue.

    Now the problem is fixed.

    Best regards,

    SaaSJet Support Team

    by Shahebaaz Shaikh on 2020-04-08
    This is a really good and usefull plugin to track slas in JIRA cloud, Also exporting it to spreadsheets work.
    Was this review helpful?YesNo
    SaaSJet

    Hi Shahebaaz,

    Thanks for sharing your review with us and the community.

    We are so grateful for your kind words!

    Feel free to contact us if you have any questions or need any assistance. Our team is always at your service!

    Best regards,

    SaaSJet Support Team

    Reviews for server

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $1.25
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    SaaSJet provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2021-01-13

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate SLA Time and Report.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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