SLA Time and Report for Jira

A bit slow on the main interface, but it works very good and it does what it says. In these months I've asked a few questions of the developer, which turned into new features released after some week. Very useful application if you need to track SLA without too much headaches.

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  SaaSJet

  Dear Gerardo,

  I’m glad we were able to help you with your case in support@saasjet.atlassian.net and we so appreciate your business. Thank you so much for this review and for being our customer. We’re here for you anytime.

  Best regards,

  SaaSJet Support Team

Very good App for SLA tracking for Jira issues. The support team is fast and responsible.

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  SaaSJet

  Hi Caroline,

  The SaaSJet team appreciated your thought regarding SLA Time and Report add-on. Our support center is always ready to help you and provide all necessary info to you. Just contact us at support@saasjet.atlassian.net.

  Thank you.

  Best regards,

  SaaSJet Support Team

Useful plugin and as long as you figure out how the conditions work, it works perfectly fine. The support team is very helpful in solving my question while configuring the SLA. One little suggestion is if the team can consider to allow sending customized email while the time is up

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  SaaSJet

  Dear Sandra,

  We are so grateful for your review. I’m glad we were able to help you with your case in support@saasjet.atlassian.net and ready to be of assistance for you at any time further. As for your suggestion on the email notification, we are working right now on this implementation to make it available in the future release of the addon. Be sure, I will let you know once it is ready to use.

  Best regards,

  SaaSJet Support Team

SLA Time and report solves a real problem of SLAs tracking for JSM and JSW projects. The support team is fast and responsible.

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  SaaSJet

  Dear Steven,

  It was great to get your feedback. You can be sure, we're always at your service!

  Please feel free to reach out to our support center at support@saasjet.atlassian.net with any further comments, concerns, or suggestions.

  Thank you.

  Best regards,

  SaaSJet Support Team

SLA Time and Report is a great solution for those who want set and track service-level agreements for all projects. We are satisfied with it regarding functionality, cost advantage, and support.

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  SaaSJet

  Hi Elise,

  We are so grateful for your review. Thanks for sharing your rating with us and the community.

  Please feel free to reach out to our support center at support@saasjet.atlassian.net with any further comments, concerns, or suggestions you wish to share. We’re here for you anytime.

  Best regards,

  SaaSJet Support Team