SLA for Jira Service Management, Jira Software, and Jira Core issues → Increase your team efficiency with SLA goals
SLA for Jira Service Management, Jira Software, and Jira Core issues → Increase your team efficiency with SLA goals
SLA for Jira Service Management, Jira Software, and Jira Core issues → Increase your team efficiency with SLA goals
Time to SLA Report
Flexible SLA conditions
SLA Statuses in Graphs View
Track SLA of your issues and get automatically generated report easily.
Monitor SLA time in both App and Project Custom fields.
Set SLA timer conditions, calendar and multi-cycle option.
Configure SLA time goals with highlights and automation action.
Get chart views about exceeded, met, and in-progress issues.
Сopy JSON URL for any SLA chart and use it as a source for external clip builders (e.g., Klipfolio, Geckoboard).
More details
Trusted by 200+ customers (including Grammarly, Regus, Teva) from 28 countries.
This add-on lets you customize SLA timers to your Jira issues:
- Specify your SLA with flexible Start/Stop/Pause conditions according to your issue fields (Comments, Statuses, Assignees, Labels, Issue Types, etc.)
- Set Multi-Triggers with time limits and escalations: notification, changing reporter, priority, status.
- Add Custom fields to create Gadgets for Jira Dashboard, export data to Confluence, and filters issues by JQL search
- Create Multiple Calendars to exclude non-working hours
- Set Multi-Cycle options to take the cumulative sum of the duration of all issue cycles.
- Get SLA Time Reports in table and chart view.
- Monitor SLA time for each ticket in every Issue View Panel. This option is also available for Jira mobile.
- Export SLA data as XLSX or CSV file.
Add-on works for Jira Software, Jira Core and Service Management.
Questions?
🛠 Support (First Response Time ≤ 4 hours)
Reviews for cloud
(12)Sign in to write a review
Hi Jake,
Thanks for sharing your feedback. We are sorry your experience didn’t match your expectations. We are looking into this issue and hope to resolve it promptly and accurately.
Please feel free to reach out to our support center at support@saasjet.atlassian.net with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Best regards,
SaaSJet Support Team
Hi Thorsten,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Hasten to assure you that our team is working on add-on improvements. Such a suggestion is already added to the roadmap, and we expect to roll it out in the near future.
Please feel free to reach out to our support center at support@saasjet.atlassian.net. We would love to make things right if you give us another chance.
Best regards,
SaaSJet Support Team
Hi Bohdan,
On behalf of all of us at SaaSJet, I would like to thank you for sharing this review about our product and our service at all! We're constantly working on our product updates.!
Sincerely,
SaaSJet Support Team
Hi John,
On behalf all of us at SaaSJet, I would like to thank you for sharing your thoughts about our product! We are thrilled that you enjoyed your experience. Please feel free to reach out to our support center at support@saasjet.atlassian.net with any further comments, concerns, or suggestions you wish to share.
We are always at your service.
Best regards,
SaaSJet Support Team
Dear Peter,
Thank you for your feedback.
We apologize for you to get the not very good experience of using our app.
Now the issue is fixed.
It is very important to us for you do not have any problems. So please check and write us by support@saasjet.com whether everything is working well for you.
If you have any questions, our support team will be happy to help.
Best regards,
SaaSJet Support Team
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Cloud Pricing
Server Pricing
Data Center Pricing
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
Annual subscriptions may offer a discount depending on the number of users purchased.
- Do you offer academic, community, or open-source licenses for cloud apps?
Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
SaaSJet provides support for this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2021-04-14
Summary
Version 3.7.2.1
Details
1. Short user onboarding added.
2. Custom fields mapping info added as modal window. So, users can use this info to integrate SLA status and target date via Atlassian API.
3. Added new trigger for SLA - Linked issues. SLAs can be triggered once the issue is linked to the specific one.
4. Few minor UI defects fixed.
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate SLA Time and Report.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
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