Customers have installed this app in at least 161 active instances.
    by SaaSJetfor Jira Cloud
    SaaSJet supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Create and track your SLAs for issues in Jira Cloud

    Create and track your SLAs for issues in Jira Cloud

    Create and track your SLAs for issues in Jira Cloud

    Add SLA Countdown Timer

    Custom SLA Configuration

    Multi-Triggers for each Config

    Track your SLAs issues and get automatically generated reports easily.

    Set SLA timer when countdown should be turned on/off using SLA conditions, calendar and multi-cycle option.

    Сonfigure SLA time limits with highlights and automation action

    More details

    Add custom SLA timers to your Jira issues.

    • Specify your SLA with flexible Start/Stop/Pause conditions according to your issue fields (Status, Assignee, Issue Type, etc).
    • Set Multi-Triggers for each SLA configuration with Time Limits and Automate action for exceeded issues: notification, changing reporter, changing priority, changing status.
    • Create Multiple Calendars to exclude breaks, non-working hours or holidays from the calculation. You can add different calendars for each SLA.
    • Set Multi-Cycle options to take the cumulative sum of the duration of all issue cycles
    • Highlight issues where the SLA time limits have been exceeded.
    • Monitor SLA time about each ticket in each Issue View Panel.
    • Filter issues by SLA config, project, report, filter, label, sprint and assignee.
    • Export SLA data as XLSX or CSV file.

    Add-on works for Jira Software, Jira Core and Service Desk.

    Please note, the application counts SLA time for issues from Service Desk, but cannot configure it.

    Reviews for cloud

    Sign in to write a review
    by Shahebaaz Shaikh on 2020-04-08
    This is a really good and usefull plugin to track slas in JIRA cloud, Also exporting it to spreadsheets work.
    Was this review helpful?YesNo

    Hi Shahebaaz,

    Thanks for sharing your review with us and the community.

    We are so grateful for your kind words!

    Feel free to contact us if you have any questions or need any assistance. Our team is always at your service!

    Best regards,

    SaaSJet Support Team

    by Colin Brown on 2019-09-27
    This was exactly what we were looking for, Service Desk style SLA reporting, but in the standard JIRA interface.
    Was this review helpful?YesNo

    Hi Colin,

    Thank you for your feedback. We are ready to help you and your team! Let me know about the functionality you are looking for.



    SaaSJet Support Team

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    SaaSJet provides support for this app.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Jira Cloud Released 2020-07-23


    Major version 3.0


    Added Multi-trigger functionality.

    Users can set up to 4 goals in one SLA config.


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate SLA Time and Report.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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