Customers have installed this app in at least 75 active instances.
    by SaaSJetfor Jira Cloud
    SaaSJet supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Create and track your SLAs for issues in Jira Cloud

    Create and track your SLAs for issues in Jira Cloud

    Create and track your SLAs for issues in Jira Cloud

    Add SLA Countdown Timer

    Custom SLA Configuration

    SLA Data Export

    Track your issues SLAs and easily generate reports.

    Set SLA timer value and statuses when countdown should be turned on/off according to your issues workflow, type, priority and other additional custom fields.

    Export your data as XLSX or CSV file for further analysis.

    More details

    Add custom SLA timers to your Jira issues

    • Specify statuses as a trigger to start/stop and pause your SLA
    • Configure SLA Timer by Issue Type, Priority and any other standard or custom field (like Assignee, Reporter, Start date, Labels etc.)
    • Monitor SLA time about each ticket in each Issue View Panel
    • Create multiple calendars to exclude breaks, non-working hours or holidays from the calculation
    • Filter issues by project, report, filter, label, sprint and assignee
    • Set up permissions for team members to view reports and configure the add-on
    • View time to SLA at each issue panel
    • Export SLA data as XLSX or CSV file

    Add-on works for Jira Software, Jira Core and Service Desk. Also, you can use it for Classic and Next-gen Projects.

    Please note, the application counts SLA time for issues from Service Desk, but cannot configure it.

    Increase your team reporting with:

    Questions? Just email us support@saasjet.atlassian.net

    Reviews for cloud

    Sign in to write a review
    by Colin Brown on 2019-09-27
    This was exactly what we were looking for, Service Desk style SLA reporting, but in the standard JIRA interface.
    Was this review helpful?YesNo

    Hi Colin,

    Thank you for your feedback. We are ready to help you and your team! Let me know about the functionality you are looking for.

    Regards,AnatoliySaaSJet Support Team

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    Cloud Pricing

    Server Pricing

    Data Center Pricing

    Up to 10 users
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    SaaSJet provides support for this app.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

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    Jira Cloud Released 2019-11-16


    Added extra functionality to configure SLAs


    - Possibility to pause SLA time measurement on any status

    - Select the issues by certain SLA config(s) in the issues list- few defects fixed.


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate SLA Time and Report.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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