- Supported
- Jira Service Management
- Jira Software
🏅Jira SLA App with Automation: Track SLA goals with SLA Dashboard. Shorten SLA resolution time to Deliver Top Service
Easily Define Your Company SLA Goals
Set flexible SLA timers with custom conditions. Ensure you meet SLA agreements like Time to Resolution and Time to Response with negotiated date or time limits goals, and features like SLA calendars, breach escalation.
Track SLA to deliver best service
Control SLA in one place for all tickets.
Get SLA alerts on warnings or breaches as issue comment or via Slack.
Automate actions like issue priority or assignee change to make sure your customers get the best service.
Analyze performance with SLA Reports and Charts
Make data-driven decision using charts like Met vs Exceeded and Ticket’s assignee's performance to meet SLAs.
Get report with historical data about SLA compliance, no matter when the app was installed.
More details
Customize SLA timers for your Jira issues as our other customers (Grammarly, Regus, Teva etc.) from over 130 countries have done.
- Define Start/Stop/Pause conditions based on your issue fields (Comments, Statuses, Assignees, Labels, Issue Types, etc.)
- Reset SLA
- Use time limit or negotiated date as SLA goals
- Set up Automated actions: sending reminders in Issues' comments or notifying via Slack, changing assignee/status/priority.
- Create and change your text for notifications using the Template Editor.
- Add Custom fields to create Gadgets for Jira Dashboard and export data to Confluence.
- Create Multiple Calendars.
- Set Multi-Cycle options to take the total of all issue cycles' durations.
- Monitor SLA time in Issue View Panel.
- Get SLA Time Reports in a table and 3 charts (Met vs Exceeded issues and per Assignee, Pie Chart) and export.
- Copy JSON URL for any SLA chart and use it as a source for external clip builders.
🗓️ Book a demo call with our team.
🛠 Support (First Response Time ≤ 4 hours)
Certification
This app offers additional security, reliability, and support through:
- Cloud security participation
- Reliability checks
- 24hr support response time
- and more.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policyResources
Integration Details
SLA Time and Report for Jira - Track time to SLA deadline integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
- Delete data from the host application
Gallery
SaaSJet is the Platinum Marketplace Partner and has received the Atlassian Partner of the Year 2022 Award - Cloud App