565
Customers have installed this app in at least 565 active instances.
    by SaaSJetfor Jira CloudCloud Fortified

    Cloud Fortified apps offer additional security, reliability and support through:

    • Cloud Security participation
    • Reliability checks
    • 24hr support response time
    • and more.
    Learn more about the Cloud Fortified apps program
    Supported
    SaaSJet supports this app.

    Get support

    Jira Service Management
    This app is compatible with Jira Service Management.
    Jira Software
    This app is compatible with Jira Software.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Jira Software
    This app is compatible with Jira Software.
    Unsupported
    Jira Service Management
    This app is compatible with Jira Service Management.
    Jira Software
    This app is compatible with Jira Software.

    Service-Level Agreement (SLA) plugin for time tracking in Jira to deliver better and quicker solutions before deadlines

    Service-Level Agreement (SLA) plugin for time tracking in Jira to deliver better and quicker solutions before deadlines

    Service-Level Agreement (SLA) plugin for time tracking in Jira to deliver better and quicker solutions before deadlines

    Define time to SLA

    Track and Automate

    SLA Report and Analyze

    Embed SLA app in Jira Service Desk, JSM, JPD, JWM Cloud sites. Set up SLA timer conditions, calendar and multi-cycle option.

    Configure SLA goals (time limit or negotiated date) with automation actions.

    ๐ŸŽฏ Try Online Demo

    Meet deadlines by notifying one user or user groups about breached SLA in issuesโ€™ comments or via Slack.

    Monitor % of completion time to SLA to the target date.

    ๐Ÿ“† One-to-One Live Demo

    Get data about in-progress, met or exceeded issues in SLA reports by viewing Dashboard and 3 types of charts (Met vs Exceeded issues and per Assignee, Statuses Pie Chart).

    โ˜‘๏ธ Try Online Demo

    More details

    Customize SLA timers for your Jira issues as our other customers (Grammarly, Regus, Teva etc.) from over 130 countries have done.

    ๐Ÿ—“๏ธ Book a demo call with our team.

    ๐Ÿ›  Support (First Response Time โ‰ค 4 hours)

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    Cloud Pricing

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    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Management (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Management and Jira Software, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    SaaSJet provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud โ€ข Released 2023-05-31

    Summary

    Version 4.19.0 - Notifications: User Role (Assignee, Reporter)

    Details

    Feature:

    - SLA Goals notifications: New option has been added. Now you'll be able to use User Role for sending report - Assignee, Reporter.

    Help doc - https://saasjet.atlassian.net/wiki/spaces/SAASJET/pages/241303554/Get+Started+with+SLA+Time+and+Report+Add-On

    Improvement:

    - Some visual enhancements for the list of main page header filters were implemented.

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate SLA Time and Report for Jira.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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