SLA Time and Report for Jira (SLA Management & Compliance)

The SLA Time and Report for Jira (SLA Management & Compliance) app has been reviewed as part of our ongoing evaluation process. The application provides comprehensive functionality for monitoring SLA timelines, tracking compliance, and generating SLA-related reports within Jira. Based on our initial assessment, the available features appear to align with our requirements. Further testing is currently underway to evaluate the accuracy of SLA calculations, reporting capabilities, filtering options, dashboard functionality, and overall system performance.

• 

  SaaSJet

  Hi Lee,

  Thank you for taking the time to share your evaluation! We're glad to hear that SLA Time and Report for Jira aligns with your requirements so far.

  We look forward to supporting you through the testing phase. If you have any questions about SLA calculations, reporting, filtering, or dashboard setup — or if anything doesn't work as expected — please don't hesitate to reach out to our Support Centre. We're happy to help ensure everything meets your needs.

  Kind regards,
  SaaSJet Support Team

The SLA Time and Report for Jira app provides a reliable and user-friendly solution for managing SLA timelines and tracking compliance. The configuration process is straightforward, and the reporting features offer good visibility into SLA performance. The app helps teams monitor ticket progress, identify SLA breaches, and maintain service quality effectively. Based on our initial evaluation, the available features align well with our requirements. Further testing is being conducted to assess reporting accuracy, dashboard functionality, filtering capabilities, and overall performance. Overall, the app has delivered a positive experience and appears to be a valuable addition to Jira SLA management.

• 

  SaaSJet

  Hi KAVIYA RK,

  Thank you for such a detailed review! We're thrilled to hear that SLA Time and Report for Jira has made a good impression during your evaluation.

  As you continue testing, please don't hesitate to reach out to our support team with any questions or suggestions — we're always here to help ensure the app fully meets your expectations.

  Kind regards,
  SaaSJet Support Team

The SLA Time and Report app is configured to synchronize live SLA metrics into a native Jira custom field. While the synchronization operates correctly during low-volume usage, the sync process severely lags, fails to update, or drops events during high data volume operations (e.g., bulk transitions, peak traffic periods). Because the app's internal calculation panel remains accurate, the bottleneck is isolated to the background update/event-sync queue mapping to Jira custom fields.

• 

  SaaSJet

  Dear Pranav Anathan thank you for recommending our SLA Time and Report app in your review! 

  We’re glad we made your experience with us a great one, and we'll be happy to assist you whenever you need.

  If you need us, we’re here - Support Centre.

   

  Sincerely

  SaaSJet Support Team

Symptom:: We are using the SLA Time and Report for Jira Cloud app and have configured the Custom Fields option for our SLA configuration. However, the configured custom field is not being populated/updated with the expected SLA information, even though the SLA itself is calculating correctly. We have already verified the SLA configuration and custom field settings, but the issue still persists. Could you please investigate why the SLA data is not being synchronized to the configured Jira custom field and advise us on the required configuration or fix? Expected Result:: The configured Jira custom field should be automatically populated/updated with the corresponding SLA information. Actual Result:: The SLA calculation works, but the configured custom field is not updated as expected.

• 

  SaaSJet

  Hi Dinakaran R,

  Thanks for posting your comments and leaving a review!

  Thank you for your feedback - we truly appreciate you taking the time to share it.

  We want you to know that we're actively working with your team to resolve all the concerns and suggestions you've raised. A lot has already been done, and most recently, we fixed the issue with the custom fields yesterday. We also followed up with a response on the same day, both in the support ticket and via email.

  We hope the changes have come through on your end, and that you've had a chance to confirm everything is now working correctly.

  Could you please let us know how things look now - either by replying to the ticket or via email? We'd really value your feedback on this.

  Thank you for being with us!

  Best regards,

  SaaSJet Support Team

I am using SLA for a long time now and I appreciate the summarised data of my tracked time. For my work I need to note the times also in an excel sheet and SLA helps me a lot to have a good overview. Sometimes I think the filter options aren't perfectly tweaked in a user experience way, but I can handle it

• 

  SaaSJet

  Hi Miriam Aissaoui,

  Thank you for your kind review and for being a loyal user of SLA Time and Report!

  We appreciate your feedback regarding the filter options. If you have any specific suggestions on how we could make the filters more intuitive, please reach out to our support center. Our team is always working on improving the user experience!

  Warm regards,
  SaaSJet Support Team