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Ascend to new heights with Atlassian Cloud. Data Center support (excl. Bitbucket) ends on March 28, 2029. Together, we’ll make this transition a success.
Key highlights of the app🏅 High-performance SLA & OLA management: automate workflows, analyze SLA reports, and improve delivery with time to SLA tracking
Easily Define Your Company SLA Goals
Set flexible SLA timers with custom conditions. Ensure you meet SLA agreements like Time to Resolution and Time to Response with negotiated date or time limits goals, and features like SLA calendars, breach escalation.
Track SLA to deliver best service
Monitor and manage SLA performance efficiently for all tickets in one place. Use advanced filters to sort issues by assignee, project, date range, etc. Check SLA and quickly identify when goals are exceeded or breached.
Analyze performance with SLA Reports and Charts
View Assignee performance & Met vs Exceeded Charts to meet SLAs. Get historical SLA compliance reports, even if installed later. Analyze SLA metrics for effective tracking and insights.
Supporting media
More details
🏅High-performance SLA & OLA management app for Jira, trusted by 700+ companies worldwide, including Cisco, Fujitsu, Grammarly, Louis Vuitton, and MacPaw.
Ensure seamless SLA tracking with real-time monitoring, and in-depth reporting for complete service control for Jira Software, Jira Core, Jira Service Management.
Manage SLAs & OLAs with flexibility:
- Configure Start, Stop, and Pause conditions using 20+ Jira fields
- Track SLAs across multiple issue cycles
- Reset SLAs when conditions change
Track & Report SLAs in real time:
- Monitor SLA performance directly in the issue view
- Generate detailed SLA reports
- Create visual SLA charts
🛡️ SOC2 Compliant | Book a Demo | Support | Documentation | Use cases
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
License Agreement
This app is licensed under the Standard Agreement and SaaSJet's .
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Trust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
Check out partner trust centerVersion information
Version 2.1.0.1•for Jira Data Center 10.0.0 - 10.7.4
- Release date
- Nov 4th 2025
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial