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Key highlights of the app🏅High-performance SLA & OLA management: robust automation, multi-project tracking, and detailed reports with time to SLA insights
Easily Define Your Company SLA Goals
Set flexible SLA timers with custom conditions. Ensure you meet SLA agreements like Time to Resolution and Time to Response with negotiated date or time limits goals, and features like SLA calendars, breach escalation.
Track SLA to deliver best service
Control SLA in one place for all tickets. Get SLA alerts on warnings or breaches as issue comments or via Slack. Automate actions like issue priority or assignee changes, and get scheduled reports for easy SLA monitoring
Analyze performance with SLA Reports and Charts
View Assignee performance & Met vs Exceeded Charts to meet SLAs. Get historical SLA compliance reports, even if installed later. Add SLA gadgets to Jira Dashboard for SLA metrics and insights tracking.
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🏅 High-performance SLA & OLA management trusted by 800+ companies — including Cisco, Fujitsu, Grammarly, Louis Vuitton, and MacPaw.
Deliver consistent service in Jira Software, Core, and Service Management with advanced SLA automation, real-time tracking, and comprehensive reporting — all in one app.
Perfect for every team:
- Support Teams — meet response targets and avoid breaches
- QA & Development Teams — track bugs and streamline handoffs
- Project & Delivery Managers — control delivery timelines and escalations
- Service Desk & ITSM Teams — handle incidents and requests with SLA clarity
- Internal Teams — monitor internal services and meet OLAs
- Jira Administrators — configure and optimize SLAs across projects
Key capabilities:
✔️ Flexible configuration — Start, Stop, Pause, multi-cycle SLAs
✔️ Automation — auto-assign, change statuses, send alerts
✔️ Real-time tracking — monitor issues, analyze charts, create gadgets
🛡️ SOC2 Compliant | Book a Demo | Support | Documentation | Use cases
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programTrust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
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SLA Time and Report for Jira integrates with your Atlassian product
Version information
Version 2.10.0•for Jira Cloud
- Release date
- May 7th 2025
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial