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Key highlights of the app🏅High-performance SLA & OLA management with no limits: advanced automation, multi-project tracking and detailed SLA reports
Easily Define Your Company SLA Goals
Set flexible SLA timers with custom conditions. Ensure you meet SLA agreements like Time to Resolution and Time to Response with negotiated date or time limits goals, and features like SLA calendars, breach escalation.
Track SLA to deliver best service
Control SLA in one place for all tickets. Get SLA alerts on warnings or breaches as issue comments or via Slack. Automate actions like issue priority or assignee changes, and get scheduled reports for easy SLA monitoring
Analyze performance with SLA Reports and Charts
View Assignee performance & Met vs Exceeded Charts to meet SLAs. Get historical SLA compliance reports, even if installed later. Add SLA gadgets to Jira Dashboard for SLA metrics and insights tracking.
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More details
🏅High-performance SLA & OLA management app for Jira, trusted by 700+ companies worldwide, including Cisco, Fujitsu, Grammarly, Louis Vuitton, and MacPaw.
Ensure seamless SLA tracking with advanced automation, real-time monitoring, and in-depth reporting for complete service control for Jira Software, Jira Core, Jira Service Management.
Manage SLAs & OLAs with flexibility:
- Configure Start, Stop, and Pause conditions using 20+ Jira fields
- Track SLAs across multiple issue cycles
- Reset SLAs when conditions change
Automate & Notify:
- Automatically change assignees, statuses, and priorities
- Send custom notifications and comments based on SLA progress
- Receive scheduled SLA reports
Track & Report SLAs in real time:
- Monitor SLA performance directly in the issue view
- Generate detailed SLA reports
- Create visual SLA charts and gadgets
🛡️ SOC2 Compliant | Book Demo | Support | Documentation | Use cases
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
SLA Time and Report for Jira integrates with your Atlassian product
Version information
Version 1.4.21-AC•for Jira Cloud
- Release date
- Feb 7th 2025
- Summary
- Version 4.36.0 release
- Details
🚀 Improvements:
- Enhanced SLA conditions for comments: Customize SLA triggers based on customer comments or replies
- Flexible SLA Chart by Custom Criteria: Analyze metrics such as Complexity, Severity, Status, Assignee, and more
🐞 Bug Fixes:
- Minor UI improvements to enhance user experience.
📚 Documentation & Support:
- For detailed information and instructions, please refer to our Documentation
- Support: Need help? Raise a support ticket or book a live session with our team.
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- Payment model
- Paid via Atlassian
- License type
- Commercial