OVERALL RATINGS
INSTALLS
800
SUPPORT
- Partner Supported
- Cloud Migration Assistance
TRUST SIGNALS
Key highlights of the appSLA management app for Jira that measures time to SLA, prevents breaches, and delivers compliance reports and dashboards
Define and automate your SLA management rules
Configure SLA goals, timers, and escalation logic by issue type, priority, or custom fields.
The app calculates SLA time automatically from ticket creation – across every Jira project, at scale.
Real-time SLA tracking and breach alerts
Monitor all Jira issues in real time and get automated alerts before an SLA breach occurs.
Filter by project, assignee, or SLA status to instantly surface at-risk tickets before any commitment is missed.
SLA Reports, Dashboards, and Performance Metrics
Turn ticket data into actionable insights.
Build SLA dashboards tracking Time to Resolution, Time to Response, and SLA KPIs.
Export compliance reports to prove service performance to stakeholders.
Supporting media
Editions
This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.
Standard
Onboard your team and scale fast
Includes:
Real-Time SLA Reporting
Save & Edit Views
Sort Tickets by SLA Time
Chart-Based Reporting
Dashboard Gadgets
Advanced
Unlock the full range of app features
Everything from Standard, plus:
Multiplе schedules SLA
More details
🏅 Trusted by 800+ companies in SaaS, governance, healthcare, finance, logistics, and retail – across support and service delivery teams worldwide.
Track SLA time in Jira – calculate time to SLA automatically from ticket creation, respect business hours, and see every issue's deadline in real time.
Prevent SLA breaches – trigger automated alerts before the clock runs out, by assignee, project, or custom field.
Report on SLA performance – track Time to Resolution, Time to Response, and SLA KPIs across Grid reports, chart views, and Jira dashboard gadgets. Export compliance reports for stakeholders in seconds.
Run ITSM & service desk workflows – manage SLA and OLA tracking across JSM and Jira Software. Set escalation rules and monitor service desk performance end-to-end.
📌 Works for: Support Teams · Service Desk & ITSM · Project Managers · QA Teams · Jira Admins · Internal Teams
🔒 SOC2 | 🎓 Documentation | 💡 Use cases | 💻 Demo | 🛠 Support
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
SLA Time and Report for Jira (SLA Management & Compliance) integrates with your Atlassian app
Version information
Version 7.2.0•for Jira Cloud
- Release date
- Apr 20th 2026
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial