Additional time may be available from the app vendor.
About Data Center trials
OVERALL RATINGS
INSTALLS
806
SUPPORT
- Partner Supported
- Cloud Migration Assistance
TRUST SIGNALS
Ascend to new heights with Atlassian Cloud. Data Center support (excl. Bitbucket) ends on March 28, 2029. Together, we’ll make this transition a success.
Key highlights of the app🏅 High-performance SLA & OLA management: automate workflows, analyze SLA reports, and improve delivery with time to SLA tracking
Easily Define Your Company SLA Goals
Set flexible SLA timers with custom conditions. Ensure you meet SLA agreements like Time to Resolution and Time to Response with negotiated date or time limits goals, and features like SLA calendars, breach escalation.
Track SLA to deliver best service
Monitor and manage SLA performance efficiently for all tickets in one place. Use advanced filters to sort issues by assignee, project, date range, etc. Check SLA and quickly identify when goals are exceeded or breached.
Analyze performance with SLA Reports and Charts
View Assignee performance & Met vs Exceeded Charts to meet SLAs. Get historical SLA compliance reports, even if installed later. Analyze SLA metrics for effective tracking and insights.
Supporting media
More details
🏅High-performance SLA & OLA management app for Jira, trusted by 700+ companies worldwide, including Cisco, Fujitsu, Grammarly, Louis Vuitton, and MacPaw.
Ensure seamless SLA tracking with real-time monitoring, and in-depth reporting for complete service control for Jira Software, Jira Core, Jira Service Management.
Manage SLAs & OLAs with flexibility:
- Configure Start, Stop, and Pause conditions using 20+ Jira fields
- Track SLAs across multiple issue cycles
- Reset SLAs when conditions change
Track & Report SLAs in real time:
- Monitor SLA performance directly in the issue view
- Generate detailed SLA reports
- Create visual SLA charts
🛡️ SOC2 Compliant | Book a Demo | Support | Documentation | Use cases
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 2.1.1.1•for Jira Data Center 10.0.0 - 10.7.4
- Release date
- Nov 20th 2025
- Summary
- Added the new Limit Exceeded action to run automatic actions on SLA escalation.
- Details
We’ve added a new Limit Exceeded action that triggers when an SLA goal is breached.
You can now automate your workflow by:- posting an automatic comment in the issue,
- changing the issue priority,
- reassigning the issue to another user,
- sending a notification to Slack.
This update helps teams react instantly when an SLA is exceeded and ensures faster, more efficient incident handling.
- Payment model
- Paid via Atlassian
- License type
- Commercial