OVERALL RATINGS
INSTALLS
764
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the app🏅Take control of SLA management with no limits: advanced automation, multi-project tracking and detailed SLA reports for any team
Easily Define Your Company SLA Goals
Set flexible SLA timers with custom conditions. Ensure you meet SLA agreements like Time to Resolution and Time to Response with negotiated date or time limits goals, and features like SLA calendars, breach escalation.
Track SLA to deliver best service
Control SLA in one place for all tickets. Get SLA alerts on warnings or breaches as issue comments or via Slack. Automate actions like issue priority or assignee changes, and get scheduled reports for easy SLA monitoring
Analyze performance with SLA Reports and Charts
View Assignee performance & Met vs Exceeded Charts to meet SLAs. Get historical SLA compliance reports, even if installed later. Add SLA gadgets to Jira Dashboard for SLA metrics and insights tracking.
Supporting media
More details
Documentation | Book Demo | Support
📌 Features:
- Flexible SLA Control:
- Start, stop, and pause criteria based on 20+ issue fields
- Reset SLA
- Time-limit or negotiated date goals
- Multi-cycle tracking for all issue cycles
- Automate & Notify:
- Assignee/Status/Priority changes
- Customizable issue comments or Slack SLA notifications
- Receive scheduled reports to your inbox
- Monitor & Report
- Easy SLA monitoring in the Issue View Panel
- View SLA reports in organized tables
- Three types of SLA charts
- Get SLA Chart data from JSON URL for external tools
Key benefits:
💻 Customer Support
- Work with the Negotiated date
- SLA for different lines of Support
- Track Time to Response & Resolution SLAs
⚙️ Process Optimization
📊 Reporting and Accountability
💰 Optimize service costs with Time & Cost Tracker: Track time, expenses and improve financial outcomes
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
SLA Time and Report for Jira (Define & Track SLA goals) integrates with your Atlassian product
Version information
Version 1.4.14-AC•for Jira Cloud
Release date
Sep 26th 2024
Summary
Version 4.32.1 release
Details
🚀 Improvements:
- Gadget Improvements: Introduced percentage values and added status filtering.
🐞 Bug Fixes:
- Minor UI improvements to enhance user experience.
📚 Documentation & Support:
- For detailed information and instructions, please refer to our Documentation
- Support: Need help? Raise a support ticket or book a live session with our team.
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Payment model
Paid via Atlassian
License type
Commercial