SLA Time and Report for Jira (Manage, Track, and Alert SLAs)

by SaaSJet

works with Jira Cloud, Jira Data Center 10.0.0 - 10.7.4 and more

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Key highlights of the app🏅 High-performance SLA & OLA management: automate workflows, analyze SLA reports, and improve delivery with time to SLA tracking

watch SLA Time and Report for Jira (Manage, Track, and Alert SLAs) video

Easily define and automate your SLA goals

Set flexible SLA time rules with custom conditions and escalation logic.
Track key metrics like Time to Resolution and Time to Response, and get pre-breach alerts to act before deadlines slip.

Track SLAs to deliver better service

Monitor SLA performance across multiple projects with real-time tracking and automation.
Get instant alerts on risks or breaches to stay proactive and prevent missed goals.

Analyze performance with SLA Reports and Charts

Measure team results and meet SLAs with detailed analytics, Met vs Exceeded charts, and SLA compliance reports.
Add SLA gadgets to Jira Dashboards for actionable SLA metrics and performance insights tracking.

Supporting media

Editions
New

This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.

Standard

Onboard your team and scale fast

Includes:

Real-Time SLA Reporting
Save & Edit Views
Sort Tickets by SLA Time
Chart-Based Reporting
Dashboard Gadgets

Advanced

Unlock the full range of app features

Everything from Standard, plus:

Multiplе schedules SLA

More details

🏅 Enterprise-ready SLA & OLA management trusted by 800+ companies – including Cisco, Fujitsu, Grammarly, Louis Vuitton, and MacPaw.

Deliver high-quality service in Jira Software, Core, and Service Management.
With advanced SLA automation, pre-breach alerts, and performance dashboards, your team stays proactive, meets service agreements, and scales efficiently.

Perfect for enterprise and growing teams needing full visibility into SLA performance, compliance reports, and OLA tracking – all in one place:

Support Teams – meet response targets and prevent breaches
QA & Development Teams – track bugs and streamline handoffs
Project & Delivery Managers – control delivery timelines and escalations
Service Desk & ITSM Teams – handle incidents and requests with SLA clarity
Internal Teams – monitor internal services and meet OLAs
Jira Administrators – configure, automate, and optimize SLAs across projects

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Integration permissions

SLA Time and Report for Jira (Manage, Track, and Alert SLAs) integrates with your Atlassian app

Version information

Version 5.14.0•for Jira Cloud

Release date: Jan 7th 2026
Summary: Editions enabled status changed
Details: Editions enabled status changed
Payment model: Paid via Atlassian
License type: Commercial