SLA Time and Report for Jira

for Jira Cloud
432 installs
Cloud Security Participant
  • Supported
  • Jira Service Management
  • Jira Software
Cloud

Embed Service Level Agreement for your Jira tickets to increase team efficiency and deliver better and quicker solutions

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Define time to SLA

Determine SLA timer conditions, calendar and multi-cycle option. Configure SLA goals (time limit or negotiated date) with automation actions.

Monitor time to SLA in both App and Project Custom fields.

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Track and Automate

Meet customers' expectations by notifying one user or user groups about exceeded issues in comments or via Slack, and monitoring % of completion SLA to the target date.

Report and Analyze SLAs

By viewing data about exceeded, met, and in-progress issues in SLA reports, you can see where improvement to the customer experience is needed.

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More details

Customize SLA timers to your Jira issues with other customers from 28 countries (such as Grammarly, Regus, Teva)

‘This is a really useful plugin to track SLAs in JIRA cloud' Sh. Shaikh - ⭐️⭐️⭐️⭐️

👓 Book a demo call with our team.

🛠 Support (First Response Time ≤ 4 hours)

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security

This app is part of the Marketplace Bug Bounty Program. Learn more
This partner has completed the Security Self-Assessment Program. Learn more

Resources

Integration Details

SLA Time and Report for Jira integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application

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Contact our support team to get your private token: support@saasjet.atlassian.net