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SLA Time and Report for Jira (Define & Track SLA goals)

works with Jira Cloud

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  • Partner Supported

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Key highlights of the app🏅Take control of SLA management with no limits: advanced automation, multi-project tracking and detailed SLA reports for any team

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Easily Define Your Company SLA Goals

Set flexible SLA timers with custom conditions. Ensure you meet SLA agreements like Time to Resolution and Time to Response with negotiated date or time limits goals, and features like SLA calendars, breach escalation.

Track SLA to deliver best service

Control SLA in one place for all tickets. Get SLA alerts on warnings or breaches as issue comments or via Slack. Automate actions like issue priority or assignee changes, and get scheduled reports for easy SLA monitoring

Analyze performance with SLA Reports and Charts

View Assignee performance & Met vs Exceeded Charts to meet SLAs. Get historical SLA compliance reports, even if installed later. Add SLA gadgets to Jira Dashboard for SLA metrics and insights tracking.

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🛡️ SOC2 Compliant | Book Demo | Support | Documentation

🏅Trusted by 700+ companies (Grammarly, Louis Vuitton, MacPaw, etc.) worldwide.

SLA Time and Report is a management and reporting tool that enables precise tracking of service-level agreements (SLAs) and operational-level agreements (OLAs) with features:

Key benefits:

💻 Customer Support

⚙️ Process Optimization

Resources

  • Descriptor

    Get the descriptor file downloaded to your system

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

  • EULA

    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

  • Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

Security program

Integration permissions

  • SLA Time and Report for Jira (Define & Track SLA goals) integrates with your Atlassian product

Version information

Version 1.4.18-ACfor Jira Cloud

Release date

Nov 20th 2024

Summary

Version 4.34.0 release

Details

🚀 Improvements:

🐞 Bug Fixes:

  • Minor UI improvements to enhance user experience.

📚 Documentation & Support:

📢 Share Your Feedback using Reviews Tab on Atlassian MP

Payment model

Paid via Atlassian

License type

Commercial

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