SLA Time and Report for Jira

by SaaSJet

works with Jira Cloud, Jira Data Center 10.0.0 - 10.7.4 and more

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Key highlights of the app🏅 High-performance SLA & OLA management: automate workflows, analyze SLA reports, and improve delivery with time to SLA tracking

watch SLA Time and Report for Jira video

Easily define and automate your SLA goals

Set flexible SLA time rules with custom conditions and escalation logic.
Track key metrics like Time to Resolution and Time to Response, and get pre-breach alerts to act before deadlines slip.

Track SLAs to deliver better service

Monitor SLA performance across multiple projects with real-time tracking and automation.
Get instant alerts on risks or breaches to stay proactive and prevent missed goals.

Analyze performance with SLA Reports and Charts

Measure team results and meet SLAs with detailed analytics, Met vs Exceeded charts, and SLA compliance reports.
Add SLA gadgets to Jira Dashboards for actionable SLA metrics and performance insights tracking.

Supporting media

More details

🏅 Enterprise-ready SLA & OLA management trusted by 800+ companies — including Cisco, Fujitsu, Grammarly, Louis Vuitton, and MacPaw.

Deliver high-quality service in Jira Software, Core, and Service Management.
With advanced SLA automation, pre-breach alerts, and performance dashboards, your team stays proactive, meets service agreements, and scales efficiently.

Perfect for enterprise and growing teams needing full visibility into SLA performance, compliance reports, and OLA tracking – all in one place:

Support Teams – meet response targets and prevent breaches
QA & Development Teams – track bugs and streamline handoffs
Project & Delivery Managers – control delivery timelines and escalations
Service Desk & ITSM Teams – handle incidents and requests with SLA clarity
Internal Teams – monitor internal services and meet OLAs
Jira Administrators – configure, automate, and optimize SLAs across projects

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works
License Agreement
This app is licensed under the Standard Agreement and SaaSJet's .

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Trust center

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Access the partner's trust center to review their security, compliance and privacy information for this app.

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Integration permissions

SLA Time and Report for Jira integrates with your Atlassian app

Version information

Version 5.6.0•for Jira Cloud

Release date: Oct 21st 2025
Summary: Minor version update
Details: Minor version update
Payment model: Paid via Atlassian
License type: Commercial