Squelch allows support agents to access JIRA & Confluence content to find information needed to resolve complex cases faster
Squelch is an award-winning, industry-leading application that guides customer support and success agents toward the information, best practices, reports, and other associated tools needed to win renewals, upsells, and most of all, trust and loyalty.
The Atlassian integration is an API-level connector between the Squelch software and JIRA or Confluence, which links a specific Squelch user account to that user’s Atlassian account for these applications. The projects and spaces that the user wishes to access via Squelch are then indexed.
Learn more about the Squelch-Atlassian integrations here: https://www.squelch.io/atlassian-app
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