• Supported
  • Jira Service Management
  • Jira

Zendesk Jira integration for seamless support & development collaboration. Sync Zendesk tickets with Jira issues in real time

YouTube's thumbnail image for the video.

Connect Jira & Zendesk to Boost Escalation Process

Why integrate Jira and Zendesk? This will allow you to bootstrap your resolution time by providing your customer-facing teams (Support, SC, Sales) with an easy way to escalate bugs & feature requests to the Product team.

Flexible Zendesk Support for Jira Integration

Sync support tickets bidirectionally between Zendesk & Jira. Get updates on the issues' status in real time. Use triggers to automate your sync with Jira & Zendesk query languages. Book a call with an integration expert

Granular control for Jira Zendesk Integration

Send over system & custom fields, screenshots, videos, priorities, and comments. Decide which comments you want to share with engineering: public or internal ones. It's up to you. Do it all in a secure decentralized way.

More details

It is not easy to build a collaboration bridge between the service team and development. What if you build a data exchange bridge, so both sides have up-to-date information? Jira Zendesk integration is that bridge.

  • For example, if you create or update a field, a comment, or a custom field on the Zendesk side, Exalate will automatically pick up the changes and implement them in the corresponding issue on the Jira side.
  • You can set up a two-way sync or a one-way automation.

👉 You need to install Exalate on both Jira and Zendesk. This listing will send you to the Zendesk Marketplace.

👉 To install Exalate on your Jira instance, visit Exalate for Jira.

Start with the Free Plan & sync up to 1000 new issues/month.

Or define your own rules with the Premium Plan:

  • Unlimited syncs, triggers, connections
  • No-code & script configuration
  • Easy-to-customize sync rules
  • Granular control over data on each side

Schedule a call with an integration expert to discuss your use case!

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy



Unlock collaborative teamwork. Set up a two-way sync between Jira, Zendesk and other tools.