Zendesk Connector for Jira (Zendesk Integration)

by Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

works with Jira Cloud

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Free app

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Overview

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Key highlights of the appTwo-way Zendesk Jira integration for seamless support to dev escalation flow. Sync Zendesk tickets & Jira work items in real time

watch Zendesk Connector for Jira (Zendesk Integration) video

Connect Jira & Zendesk to Boost Escalation Process

Why integrate Jira and Zendesk? This will allow you to bootstrap your resolution time by providing your customer-facing teams (Support, CS, Sales) with an easy way to escalate bugs & feature requests to the Product team.

Flexible Zendesk Support for Jira Integration

Sync support tickets bidirectionally between Zendesk & Jira. Get updates on the issues' status in real time. Customize your sync rules with AI Assist.

📞 Book a call with an integration expert to discuss your use case.

Granular control for Jira Zendesk Integration

Send over system & custom fields, screenshots, videos, priorities & comments. Decide which comments you want to share with engineering: public, internal, or both. It's up to you. Do it all in a secure decentralized way.

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📅 Book a demo | 🏁 Get Started | 🔒 Security & Trust Center

Collaboration between service teams & development isn't easy. Why not create a data exchange bridge to keep both sides updated? Jira Zendesk integration is that bridge. Scripts ensure flexibility & AI Assist takes away the complexity✨

Popular Use Cases ⚡️

Create/update a field, a comment, or a custom field on the Zendesk side, Exalate will automatically pick up the changes
Sync one Zendesk Ticket to multiple Jiras or multiple Zendesk Tickets to one Jira work item
Sync Custom List Fields & Status
Sync Side Conversations between Zendesk & Jira

Visualize your sync data on the Dashboard 📊

Docs & Support

⚠️ Exalate requires separate installation & licensing on each side of the integration (e.g., Jira, Azure DevOps, ServiceNow, Freshdesk, Zendesk, Salesforce, etc.), so the total cost may vary based on the platforms involved.

Resources

Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
License Agreement
This app is licensed under the Standard Agreement.

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Trust center

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Access the partner's trust center to review their security, compliance and privacy information for this app.

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Version information

Version 5.9.27•for Jira Cloud

Release date: Jul 24th 2025
Summary: Exalate for Zendesk - Version 5.27.0
Details: 📊 Access Trend Dashboard from the Exalate Console
Exalate administrators can now securely access a dedicated trend dashboard directly from the UI. This dashboard provides insights into synchronization activity over time, helping admins monitor and understand their node's performance. The link opens in a new tab and is available only to authorized users. More details here.
Payment model: Free
License type: Commercial