Exalate Zendesk Connector for Jira (Two-way Integration)
Free app
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- Partner Supported
Key highlights of the appJira Zendesk integration (Forge-enabled). Real-time two-way sync for tickets, side conversations... Escalate from support to devs
Jira Zendesk integration: flexible, safe, realtime
No two escalation workflows are the same. Sync Zendesk support with JSM/Jira engineering two-way, across teams or company borders, and shape each sync to fit how you work. Wayfair, Accenture & 2.5K+ orgs rely on Exalate.
Test changes before they touch a ticket
Test Run previews new sync rules on real Jira & Zendesk data, right in production. No sandbox needed. Versioning tracks every script edit, so you can roll back to any previous version in one click.
Sync Zendesk & Jira across company borders
Connect a partner's helpdesk to your Jira, link multiple Zendesk instances to one Jira, or do it the other way. No shared logins, no shared admin. Built for acquisitions, MSPs & cross-company support escalations.
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More details
Book a demo | Pricing per item in sync | Docs | Security & Trust Center | Compare Exalate | Build vs Buy
Support and engineering stay aligned on ticket ownership, escalation status & SLA commitments without leaving their tools. When a ticket updates in Zendesk, Jira reflects it. No follow-up emails, no status meetings, no dropped context.
Put it to work: escalate a ticket to dev with full context, push progress back so agents can update customers, or link a partner's helpdesk to your Jira.
Sync system & custom fields, screenshots, videos, priorities, side convos & comments. Decide which comments you want to share: public, internal, or both.
- Sync Side Conversations to keep context visible
- Sync one Zendesk Ticket to multiple Jiras or vice versa (+MSP)
- Migrate with no downtime
Get started: Sign up → Connect your systems → Configure, automate & test → Let it run.
Enterprise-ready: ISO 27001, GDPR, Data Residency.
⚠️ Looking for Zendesk side of your Classic integration? Get started here.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.40•for Jira Cloud
- Release date
- Jul 2nd 2026
- Summary
- New Exalate Console - Version 4.0.0
- Details
Released for New Exalate on June 22, 2026
Exalate 4.0 is a major update focused on simplifying how the product is structured, improving core setup flows, and delivering a more intuitive experience across connection management and user administration.
New Features
- Improved UX: New Exalate no longer relies on workspace-based concepts. The experience is now centered around systems, connections & roles, making ownership and access more straightforward.
- New Import Connection Flow: A redesigned experience for bringing your Classic connections to the new Exalate console.
- Connection Properties Overview Page: A dedicated page providing a clear overview of connection configuration and settings.
Other Improvements
- Added visibility into pending invitation status in the Users tab.
- Enabled selection of multiple connections when adding a user to a connection.
- Clearer role labels and access messaging.
- Optimized page layouts across Connections, Systems, Troubleshooting & Settings.
- Payment model
- Free
- License type
- Commercial - no charge