Zendesk Connector for Jira (Zendesk Integration)
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Key highlights of the appZendesk Jira integration for seamless support & development collaboration. Sync Zendesk tickets with Jira issues in real time
Connect Jira & Zendesk to Boost Escalation Process
Why integrate Jira and Zendesk? This will allow you to bootstrap your resolution time by providing your customer-facing teams (Support, CS, Sales) with an easy way to escalate bugs & feature requests to the Product team.
Flexible Zendesk Support for Jira Integration
Sync support tickets bidirectionally between Zendesk & Jira. Get updates on the issues' status in real time. Customize your sync rules with AI Assist.
📞 Book a call with an integration expert to discuss your use case.
Granular control for Jira Zendesk Integration
Send over system & custom fields, screenshots, videos, priorities & comments. Decide which comments you want to share with engineering: public, internal, or both. It's up to you. Do it all in a secure decentralized way.
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📅 Book a demo | 🏁 Get Started | 🔒 Security & Trust Center
Collaboration between service teams & development isn't easy. Why not create a data exchange bridge to keep both sides updated? Jira Zendesk integration is that bridge. Scripts ensure flexibility & AI Assist takes away the complexity✨
Popular Use Cases ⚡️
- Create/update a field, a comment, or a custom field on the Zendesk side, Exalate will automatically pick up the changes
- Sync one Zendesk Ticket to multiple Jiras or multiple Zendesk Tickets to one Jira Issue
- Sync Custom List Fields & Status
- Sync Side Conversations between Zendesk & Jira
Docs & Support
👉 To integrate Jira & Zendesk, you need to install Exalate on both sides of the connection. Install Exalate on your Jira here, and on Zendesk here.
With Exalate, you can also integrate other platforms like Azure DevOps, GitHub, Salesforce, ServiceNow, Asana, Freshdesk & more.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.19.2•for Jira Cloud
- Release date
- Nov 29th 2024
- Summary
- Exalate for Zendesk 5.19.2
- Details
This release includes important bug fixes and feature improvements. It resolves issues such as error messages after syncing with removed connections, problems caused by deleting Blobs, a shifted logo and buttons on the verification screen, and issues with sync by Group not being triggered.
In addition, several improvements have been made: conversation history is now cleaned up after accepting or declining changes, a link to Aida has been added to the AI Assist disclaimer, and input fields in Exalate are now more clearly extracted. The update also tracks AI conversation IDs, hides resolution buttons during ongoing AI conversations, and introduces performance enhancements as part of a broader Zendesk performance project.
These updates aim to improve the platform’s stability, transparency, and overall user experience.Learn more in the Exalate Release Documentation.
- Payment model
- Paid via Vendor
- License type
- Commercial