Zendesk Connector for Jira (Two-way Sync)
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Key highlights of the appZendesk Jira integration for seamless support & development collaboration. Sync Zendesk tickets with Jira issues in real time
Connect Jira & Zendesk to Boost Escalation Process
Why integrate Jira and Zendesk? This will allow you to bootstrap your resolution time by providing your customer-facing teams (Support, SC, Sales) with an easy way to escalate bugs & feature requests to the Product team.
Flexible Zendesk Support for Jira Integration
Sync support tickets bidirectionally between Zendesk & Jira. Get updates on the issues' status in real time. Customize your sync rules with smart AI Assist. 📞 Book a call with an integration expert.
Granular control for Jira Zendesk Integration
Send over system & custom fields, screenshots, videos, priorities, and comments. Decide which comments you want to share with engineering: public or internal ones. It's up to you. Do it all in a secure decentralized way.
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It is not easy to build a collaboration bridge between the service teams and development. What if you build a data exchange bridge, so both sides have up-to-date information? Jira Zendesk integration is that bridge.
The scripting engine ensures flexibility & AI Assist takes care of complexity.✨
⭐️⭐️⭐️⭐️ Why Exalate?
🏎️ Popular Use Cases:
- Create/update a field, a comment, or a custom field on the Zendesk side. Exalate will automatically pick up the changes & implement them in the corresponding Jira issue.
- Sync Statuses Between Zendesk & Jira
- Synchronize a Zendesk Ticket to Multiple Jira Instances
- Sync Multiple Zendesk Tickets to One Jira Issue
- Sync Custom List Fields Bi-Directionally
👉 Install Exalate on both Jira & Zendesk. This listing will send you to Zendesk Marketplace.
👉 To install Exalate on your Jira instance, visit Exalate for Jira.
Book a call with an integration expert to discuss your use case! Or even 🦾 ask Aida, your AI Sidekick!
📝Compare Exalate with other apps.
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App documentation
Comprehensive set of documentation from the partner on how this app works
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Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
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Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Version information
Version 5.5.4•for Jira Cloud
Release date
Jul 13th 2023
Summary
Version 5.5.4
Details
- XLT-3522 Add a cross button for entities filters for all modals & improve placeholders
- XLT-3523 Improve the look of the “Verification confirmed” modal
- XLT-3524 Replace a question mark connection icon with a new standard icon
- XLT-3525 Add a “DONE” button to the Exalate modal
- XLT-3526 Remove animation for Exalate logo when syncing is in progress
- XLT-3529 Turn the “I don’t have a URL” button into a toggle
- XLT-3530 Change “Create a new connection” to “Initiate connection”
- XLT-3532 Improve the look of the “Accept invitation” button in Guide mode
- XLT-3533 Align "Guide buttons" with the current style
- XLT-3534 Remove a “verified” flag after verifying instance
- XLT-3535 Changing copy on the node registration flow
- XLT-3536 Renew documentation links throughout all the UI
- XLT-955 Endpoint "bulkunexalate" should properly handle invalid input
- XLT-1273 Possible security issue with sending invitation code to the remote side using query parameters
Payment model
Paid via Vendor
License type
Commercial