Exalate Zendesk Integration for Jira (Two-way Sync)

by Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

works with Jira Cloud

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Key highlights of the appTwo-way Zendesk Jira integration for seamless support to dev escalation flow. Sync Zendesk tickets & Jira work items in real time

watch Exalate Zendesk Integration for Jira (Two-way Sync) video

Connect Jira & Zendesk to Boost Escalation Process

Why integrate Jira and Zendesk? This will allow you to bootstrap your resolution time by providing your customer-facing teams (Support, CS, Sales) with an easy way to escalate bugs & feature requests to the Product team.

Flexible Zendesk Support for Jira Integration

Sync support tickets bidirectionally between Zendesk & Jira. Get updates on the issues' status in real time. Customize your sync rules with Aida AI.

📞 Book a call with an integration expert to discuss your use case.

Granular control for Jira Zendesk Integration

Send over system & custom fields, screenshots, videos, priorities & comments. Decide which comments you want to share with engineering: public, internal, or both. It's up to you. Do it all in a secure way.

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📅 Book a demo | 🔒 Security & Trust Center

Collaboration between service teams & devs isn't easy. Create a data exchange bridge with Exalate to keep both sides up to date!
Scripts ensure flexibility & AI takes away the complexity.

📖 2.5K+ customers trust Exalate. Learn more in case studies with EBU, Atos, Vodafone, Maersk, etc.

Use Cases

Create/update fields, comments, and custom fields on the Zendesk side, Exalate will automatically pick up the changes
Sync one Zendesk Ticket to multiple Jiras or multiple Zendesk Tickets to one Jira work item
Sync Custom List Fields & Status
Sync Side Conversations between Zendesk & Jira

Docs & Support

Pricing is based on items in sync – the number of issues, tickets, or work items being actively synchronized. Each integration is billed separately, so you only pay for what you use.

Resources

Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Version information

Version 5.9.31•for Jira Cloud

Release date: Feb 2nd 2026
Summary: Exalate for Zendesk - Version 5.31.0
Details: Released for Zendesk on January 26th, 2026
The new Exalate experience is live and available to all users.
All the flexibility you expect from Exalate – now with unified management, Test Run, script versioning, and Aida for AI-assisted scripting and troubleshooting. Connect Jira, ServiceNow, Salesforce, Azure DevOps, Zendesk, and more – all managed from one place. Learn more here.
In this release, we’ve implemented improvements:
Improvements
XLT-7410 – Improved Cleanup & Support Tools functionality
Check the entire release history here.
Payment model: Free
License type: Commercial