Exalate Zendesk Integration for Jira (Two-way Sync)
Free app
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Key highlights of the appTwo-way Zendesk Jira integration for seamless support to dev escalation. Sync tickets & side conversations with Jira in real time
Tailor Every Sync Rule to Your Support Workflow
No two support workflows are the same. Define which fields sync, in which direction, and under what conditions, using scripts built for your team. Aida AI assists with generation and troubleshooting, so you move faster.
What Can You Sync Between Zendesk and Jira?
Sync system & custom fields, screenshots, videos, priorities, side convos & comments. Decide which comments you want to share with dev: public, internal, or both. It's up to you. Do it all in a secure way.
Keep Escalations, SLAs & Accountability on Track
Support and engineering stay aligned on ticket ownership, escalation status & SLA commitments – without leaving their tools. When a ticket moves in Zendesk, Jira reflects it. No follow-up emails, no dropped context.
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More details
Built for support and CS teams escalating Zendesk tickets to Jira – and needing updates to flow back automatically. 2.5K+ customers trust Exalate.
Some integration tools play it safe with templates. We don't. Aida AI turns "can you sync ticket priority to Jira severity?" into working scripts before your next standup. 😏
Sync Zendesk tickets & Jira issues: status, priority, custom fields, attachments, and more.
Price is based on items in sync. Each integration is billed separately, so you only pay for what you use.
Use cases
- Escalate a Zendesk ticket to Jira & get real-time status updates back
- Sync Side Conversations to keep context visible across teams
- Sync one Zendesk Ticket to multiple Jiras or multiple Zendesk Tickets to one Jira work item
- Keep support & dev aligned with two-way comment sync
📅 Book a demo | 🔒 Security & Trust Centerr | 📋 Compare Exalate | 🏗️ Build vs Buy
⚠️ Looking for Zendesk side of your Exalate Classic integration? Get started here.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.33•for Jira Cloud
- Release date
- Mar 27th 2026
- Summary
- Exalate for Zendesk - Version 5.33.0
- Details
Released for New Exalate on March 26th, 2026
We’re introducing a new update for New Exalate, focused on expanding authentication options, improving troubleshooting operations, and strengthening overall platform stability.
New Features
- Added ability to update OAuth credentials for Jira Cloud systems in System Settings.
- New homepage for Exalate with improved navigation and resource access.
Improvements
- Added contextual disclaimer for trigger creation flow to guide users through configuration.
- Added Forge App installation status visibility for better monitoring.
- Improved connection configuration versioning.
- Improved default scripts for Jira to provide better out-of-the-box synchronization.
- Simplified registration/login flows.
- Added Work-log impersonation for Jira Cloud.
- Increased timeout for bulk connection requests to handle larger operations.
- General UI/UX improvements including typography, spacing, and visual consistency.
- Payment model
- Free
- License type
- Commercial