Exalate Zendesk Integration for Jira (Two-way Sync)
Free app
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Key highlights of the appTwo-way Zendesk Jira integration for seamless support to dev escalation. Sync tickets & side conversations with Jira in real time
Tailor Every Sync Rule to Your Support Workflow
No two support workflows are the same. Define which fields sync, in which direction, and under what conditions, using scripts built for your team. Aida AI assists with generation and troubleshooting, so you move faster.
What Can You Sync Between Zendesk and Jira?
Sync system & custom fields, screenshots, videos, priorities, side convos & comments. Decide which comments you want to share with dev: public, internal, or both. It's up to you. Do it all in a secure way.
Keep Escalations, SLAs & Accountability on Track
Support and engineering stay aligned on ticket ownership, escalation status & SLA commitments – without leaving their tools. When a ticket moves in Zendesk, Jira reflects it. No follow-up emails, no dropped context.
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Built for support and CS teams escalating Zendesk tickets to Jira – and needing updates to flow back automatically. 2.5K+ customers trust Exalate.
Some integration tools play it safe with templates. We don't. Aida AI turns "can you sync ticket priority to Jira severity?" into working scripts before your next standup. 😏
Sync Zendesk tickets & Jira issues: status, priority, custom fields, attachments, and more.
Price is based on items in sync. Each integration is billed separately, so you only pay for what you use.
Use cases
- Escalate a Zendesk ticket to Jira & get real-time status updates back
- Sync Side Conversations to keep context visible across teams
- Sync one Zendesk Ticket to multiple Jiras or multiple Zendesk Tickets to one Jira work item
- Keep support & dev aligned with two-way comment sync
Book a demo | Security & Trust Center | Compare Exalate | Build vs Buy | NEW: Sync Panel 💫
⚠️ Looking for Zendesk side of your Exalate Classic integration? Get started here.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.36•for Jira Cloud
- Release date
- May 6th 2026
- Summary
- New Exalate - Version 3.6.0
- Details
Released for New Exalate on May 4th, 2026
Stability and UX improvements for the Aida onboarding assistant — smoother interactions between the chat panel and the setup wizard.
- Payment model
- Free
- License type
- Commercial