Exalate Zendesk Connector for Jira (Two-way Integration)

Name: Exalate Zendesk Connector for Jira (Two-way Integration)
Rating: 5 (3 reviews)

by Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

works with Jira Cloud

Get it now

Free app

OVERALL RATINGS
DOWNLOADS
SUPPORT: Partner Supported

Showing details for Cloud

Overview

Reviews

Privacy & Security

Support

Installation

Key highlights of the appJira Zendesk integration (Forge-enabled). Real-time two-way sync for tickets, side conversations... Escalate from support to devs

watch Exalate Zendesk Connector for Jira (Two-way Integration) video

Jira Zendesk integration: flexible, safe, realtime

No two escalation workflows are the same. Sync Zendesk support with JSM/Jira engineering two-way, across teams or company borders, and shape each sync to fit how you work. Wayfair, Accenture & 2.5K+ orgs rely on Exalate.

Test changes before they touch a ticket

Test Run previews new sync rules on real Jira & Zendesk data, right in production. No sandbox needed. Versioning tracks every script edit, so you can roll back to any previous version in one click.

Sync Zendesk & Jira across company borders

Connect a partner's helpdesk to your Jira, link multiple Zendesk instances to one Jira, or do it the other way. No shared logins, no shared admin. Built for acquisitions, MSPs & cross-company support escalations.

Supporting media

More details

Support and engineering stay aligned on ticket ownership, escalation status & SLA commitments without leaving their tools. When a ticket updates in Zendesk, Jira reflects it. No follow-up emails, no status meetings, no dropped context.

Put it to work: escalate a ticket to dev with full context, push progress back so agents can update customers, or link a partner's helpdesk to your Jira (JSM/JPD).

Sync custom fields, screenshots, videos, priorities, side convos & comments. Decide which comments you want to share: public, internal, both.

Sync Side Conversations to keep context visible
Sync one Zendesk Ticket to multiple Jiras or vice versa(+MSP)
Migrate with no downtime

Get started: Sign up → Connect your systems → Configure, automate & test → Let it run.

Enterprise-ready: ISO 27001, GDPR, Data Residency.

⚠️ Looking for Zendesk side of your Classic integration? Get started here.

Resources

Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy and security questionnaire has been filled by the partner

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Version information

Version 5.9.43•for Jira Cloud

Release date: Aug 26th 2026
Summary: New Exalate Console - Version 4.3.0
Details: Released for New Exalate on August 21, 2026
New Features:
Collaborative Import: invite a destination admin by email to complete cross-company imports, even without existing admin access.
Conversation mode [lab feature]: AI-assisted connection setup, now available to everyone. Switch to script mode anytime, or start a fresh draft with no inherited scripts or triggers.
Connection Labels: create, apply, and filter connections by custom label for faster navigation at scale.
Dashboard: track items in sync across all connections, drill into a single integration, and spot trends with daily snapshots.
Improvements:
Pagination on Connections, Users, and Systems pages for better performance with large datasets.
Full stack trace visibility in Troubleshooting, plus a persistent error count badge.
Various UI/UX, stability, and security improvements across every release.
Learn more: http://docs.exalate.com
Payment model: Free
License type: Commercial - no charge