Exalate Zendesk Connector for Jira
Free app
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Key highlights of the appTwo-way Zendesk Jira integration for seamless support to dev escalation flow. Sync Zendesk tickets & Jira work items in real time
Connect Jira & Zendesk to Boost Escalation Process
Why integrate Jira and Zendesk? This will allow you to bootstrap your resolution time by providing your customer-facing teams (Support, CS, Sales) with an easy way to escalate bugs & feature requests to the Product team.
Flexible Zendesk Support for Jira Integration
Sync support tickets bidirectionally between Zendesk & Jira. Get updates on the issues' status in real time. Customize your sync rules with AI Assist.
📞 Book a call with an integration expert to discuss your use case.
Granular control for Jira Zendesk Integration
Send over system & custom fields, screenshots, videos, priorities & comments. Decide which comments you want to share with engineering: public, internal, or both. It's up to you. Do it all in a secure decentralized way.
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📅 Book a demo | 🏁 Get Started | 🔒 Security & Trust Center
Collaboration between service teams & devs isn't easy. Create a data exchange bridge with Exalate to keep both sides updated!
Scripts ensure flexibility & AI takes away the complexity.✨
📖 2.5K+ customers trust Exalate. Learn more in case studies with EBU, Atos, Vodafone, Maersk, etc.
Use Cases ⚡️
- Create/update fields, comments, custom fields on the Zendesk side, Exalate will automatically pick up the changes
- Sync one Zendesk Ticket to multiple Jiras or multiple Zendesk Tickets to one Jira work item
- Sync Custom List Fields & Status
- Sync Side Conversations between Zendesk & Jira
Visualize your sync data on the Dashboard 📊
Docs & Support
⚠️ Exalate requires separate installation & licensing on each side (e.g., Jira, Azure DevOps, ServiceNow, Freshdesk, Zendesk, Salesforce…), so the total cost varies based on the systems.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programVersion information
Version 5.9.29•for Jira Cloud
- Release date
- Dec 11th 2025
- Summary
- Exalate for Zendesk - Version 5.29.0
- Details
This release includes bug fixes for cleanup tools, error message visibility, and attachment handling—including proper syncing of restricted comments as internal/private and correct visibility for new attachments on existing comments. Improvements include 2-day validity periods for pending connection invitations.
- Payment model
- Free
- License type
- Commercial