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Posted on Aug 12, 2020
A-Mail is a very useful tool for us. Thanks to it, customers communicate with our JIRA by e-mail only without having to log in to our Jira instance. Just send an e-mail to the support address. In the opposite direction, we as a supplier can send e-mails either directly from Jira using A-mail or from an e-mail client (Outlook, Gmail, ...). It depends on who prefers what. Another advantage of communication by e-mail is that files, screenshots and other documents are sent as e-mail attachments and are stored on the ticket directly in the body of the e-mail on the new "E-mails and comments" tab. This solves the "attachments hell" and it is clear which attachment ever arrived and what was communicated with the customer. JIRA text search in e-mails also works nicely.