Customers have installed this app in at least 7 active instances.
    by ARBES Technologies, a.s.for Jira Server 7.6.0 - 8.15.1 and more versions
    Versions available for Jira Server 7.0.0 - 7.5.4
    ARBES Technologies, a.s. supports this app.

    Get support

    powerful email solution for Jira

    powerful email solution for Jira

    powerful email solution for Jira

    More details

    Plugin A-Mail for Jira is a powerful email solution for Jira. The plugin has standalone IMAPS and SMTP(S) client - these clients are totally separated (= isolated) from Jira Mail handlers.

    Plugin’s IMAPS client regularly (60 seconds interval) checks defined mailbox for emails. Emails are deleted from the mailbox and imported to Jira:

    • If an email subject contains “(ISSUE)” – without apostrophes, with brakes, for example: Hello World (TEST-1) , the email is added to the existing issue.
    • Otherwise: If an email subject contains non-existing issue or doesn’t contain brakes, etc. … a new issue is created by the plugin in the defined project.

    Plugin’s SMTP client is used for sending emails directly from Jira issues. Emails can be sent to any email addresses. The plugin has fully featured email client with support:

    • email headers, images, attachments,
    • download email sources (= eml files),
    • simple reply and forward emails directly from Jira issues.

    Language support: English, German, Czech.

    Reviews for cloud

    (2)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Reviews for server

    Sign in to write a review
    by Martin Fukatko on 2020-08-12
    A-Mail is a very useful tool for us. Thanks to it, customers communicate with our JIRA by e-mail only without having to log in to our Jira instance. Just send an e-mail to the support address. In the opposite direction, we as a supplier can send e-mails either directly from Jira using A-mail or from an e-mail client (Outlook, Gmail, ...). It depends on who prefers what. Another advantage of communication by e-mail is that files, screenshots and other documents are sent as e-mail attachments and are stored on the ticket directly in the body of the e-mail on the new "E-mails and comments" tab. This solves the "attachments hell" and it is clear which attachment ever arrived and what was communicated with the customer. JIRA text search in e-mails also works nicely.
    Was this review helpful?YesNo
    by Lukáš Truxa on 2020-06-24
    A-Mail is the ingenious Jira plugin useful for email communications
    Was this review helpful?YesNo

    Reviews for Data Center

    (2)Sign in to write a review

    There are no reviews yet. Be the first to review this app.

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$15050 users$250100 users$350250 users$600500 & upAdditional pricing details

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Management (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.

    Can I install this app in a Data Center product?

    This app does not have a Data Center approved version. Only apps meeting a set of performance requirements for large, clustered environments are approved for Data Center.

    However, while server apps are built for single-server deployments, many customers successfully install them in Data Center products. If you're using a Data Center product, Atlassian recommends you contact the vendor to determine compatibility at scale.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app does not have a Data Center approved version, you should purchase a Server license if you decide to install this app in a Data Center product.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    ARBES Technologies, a.s. provides support for this app.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version 2.0.2 Jira Server 7.6.0 - 8.15.1 Released 2020-06-08


    2nd generation of A-Mail plugin


    - support for unlimited number of mailbox configurations

    - Autoreplay function

    - bugfixes


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate A-Mail for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for A-Mail for Jira. You're prompted to log into MyAtlassian. A-Mail for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older A-Mail for Jira versions compatible with your instance, you can look through our version history page.

    Similar apps