Zendesk + Jira Two-Way Sync

for Jira Cloud, Jira Server 6.4.3 - 8.17.0, Jira Cloud, Jira Server 6.4.3 - 8.17.0 and more
  • Supported
  • Jira Service Management
  • Jira

Two-Way Sync between Jira Issues and Zendesk Tickets

Turn issues into Zendesk tickets or vice versa

Automate the creation of Zendesk tickets based on Jira issues and vice versa. Anyone on your team can sync issues and tickets in real-time, in order to turn Zendesk and Jira into a united source of truth.

Customize your flows with simple rules

Set rules that determine how and which issues or tickets should sync between Jira and Zendesk. The fields of those tickets and issues can then be synced unidirectionally (1-way) or bidirectionally (2-way) as you see fit.

Why sync Jira and Zendesk with Unito?

One Unito workflow will save your team hours of manual input each week by eliminating the need to copy-paste details between Zendesk and Jira. Unito is also SOC 2 certified so your data is always safe and secure.

More details

Get started today. Find more information on Unito's Jira - Zendesk integration and set up your first workflow in a few clicks.


What are other Jira users saying about Unito?

  • “Awesome. It’s a highly flexible tool for multi-platform collaboration.”
  • “Unito has made it really easy to build trust and transparency between teams.”
  • “With Unito, all stakeholders have access to the same information no matter what tool they use.”


Unito’s two-way sync supports most fields between Jira and Zendesk so that changes made to issues or tickets will appear in the other. You can also sync specific Jira issues to Zendesk tickets and filter out others by setting rules based on conditions or fields. Here are the fields you can sync between Jira and Zendesk:

  • Issues <-> Tickets
  • Title/Description <-> Title/Description
  • Status <-> Status
  • Comments <-> Internal notes
  • Priority <-> Priority
  • Assignee <-> Assignee
  • Labels <-> Tags
  • Due Date <-> Task Due Date
  • And more

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