Zendesk + Jira Two-Way Sync

by Unito
for Jira Cloud, Jira Server 6.4.3 - 8.17.0, Jira Cloud, Jira Server 6.4.3 - 8.17.0 and more
  • Supported
  • Jira Service Management

Turn Zendesk tickets into Jira issues or vice-versa, and keep both tools in sync with Unito's Zendesk Jira integration

Two-way live sync

Instead of simple automations, Unito builds deep connections between Jira, Zendesk, and other tools, allowing information to flow back and forth in real-time so your tools are always in sync.

Customize your flows with rules and field mapping

Use rules to define what information gets synced between Jira and Zendesk and when it happens. Customize field mappings so the right information lands in the right place every time.

Multi-tool workflows across your entire stack

Sync Jira issues with Zendesk tickets or connect Jira with any other app in your workflow. Align teams across tools and make sure information is always available where it's needed, no matter what tool is used.

More details

Get started today. Find more information on Unito's Jira - Zendesk integration and set up your first workflow in a few clicks.


Learn what other Jira users think about Unito:

  • “Awesome and highly flexible tool for multi-platform collaboration”
  • “Unito has made it really easy to build trust and transparency between teams.”
  • “With Unito, all stakeholders have access to the same information no matter what tool they use”


Unito supports two-way sync for most fields across Jira and Zendesk. This means changes in one tool will affect the other and vice-versa. You can also use many of these fields to build filtering rules that define what information gets synced and when. Here are the fields you can sync across Jira and Zendesk:

  • Issues <-> Tickets
  • Title/Description <-> Title/Description
  • Status <-> Status
  • Comments <-> Internal notes
  • Priority <-> Priority
  • Assignee <-> Assignee
  • Labels <-> Tags
  • Due Date <-> Task Due Date
  • And many more!

Privacy and security

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This app is not part of the Marketplace Bug Bounty program. Learn more
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